Human Srvs Program Supervisor

About the role

The Complaint Review Branch (CRB) is part of the COO’s Office of Citizen Services and Policy Integrity. It reviews and makes recommendations to resolve complaints about the CHFS and services delivered by Cabinet employees.

Responsibilities

• Supervise professional staff conducting Ombudsman complaint investigations.
• Assign and review casework to ensure timely and accurate resolution.
• Monitor program performance through case reports, staff meetings, and onsite reviews.
• Provide expert level guidance to staff and leadership on complex or high-risk complaint matters.
• Interpret and apply laws, statutes, regulations, and policies to investigate complaints involving CHFS, including but not limited to the Office of Inspector General, the Department for Aging and Independent Living, the Department for Public Health, and the Department for Behavioral Health, Developmental and Intellectual Disabilities.
• Prepare work process and task reports and analyze program trends to recommend efficiency improvements.
• Maintain required section records.
• Recommend changes to policy and procedure based on findings and identified gaps in current practice.

Requirements

• Three years of professional public relations or public service experience, one of which must be in a human services field or program.
• Master's degree in social work, sociology, psychology, nursing, public administration, health or related field, supplemented by two years of professional public relations, or public service experience (one of which must have been in a human services field or program).
• Professional experience in directly administering employment and training programs, unemployment insurance, social services, social insurance or health services programs.

Qualifications

• Graduate of a college or university with a bachelor's degree.

Skills

• Strong supervision experience.
• Strong ability to work effectively with all levels of staff.
• Strong technical review and research skills.
• Strong analytical and organizational skills, as well as intense attention to detail.
• The ability to problem-solve through critical and creative thinking.
• Initiative to be self-motivated and meet established timeframes.

Benefits

Minimal travel may be required. Limited telecommuting options may be available.

Pay

$4,647.42-6,342.92 Monthly

Schedule

18A | 40.0 HR/WK