SDP Service Coordinator (Case Management) for the Self Determination Program

About the role

This position provides advocacy services to consumers and their families, coordinates services, and maintains contact with participants and their families.

Responsibilities

• Pursuant to the State Department of Developmental Services (DDS) provide advocacy services to consumer and their family.
  • Attend all relevant meetings (IEP, ITP, IHC).
  • Prepare paperwork and notate the IPP as necessary.
  • Complete necessary paperwork, reports, etc. on a timely basis.
  • Evaluate consumer progress and plan as identified in Individual Program Plan (IPP) on an ongoing basis.
  • Seek out and effectively utilize generic resources on behalf of consumers.
  • Provide information and referral services.
  • Conduct individual or family crisis intervention and appropriately document activities.
  • Complete special incident reports on a timely basis.
  • Inform representatives of other programs/agencies as appropriate.
  • Route on a timely basis.
  • Cook up consumer assessment including nursing, medical, psychological/developmental, education or vocational and others as needed and follow-up as needed.
  • Coordinate consumer assessment including nursing, medical, psychological/developmental, education or vocational and others as needed and follow-up as needed.
  • Upon request, provide complete case coordination coverage to any consumer whose Services Coordinator is absent.
  • Coordinate, implement and update the CDER, Annual Review and IPP process.
  • Under the direction of the Program Manager, complete Placement and Liaison Activities as required.
  • Under the direction of the Program Manager, act as the program’s/regional center’s liaison to at least two community agencies, parent groups or programs: attend meetings, provide information about the program/regional center and act as a resource for that program.
  • Provide written reports of activities to the Program Manager at least annually.
  • Under the direction of the Program Manager, coordinate with Resource Development and Transportation Program and with the Quality Assurance Program, arrange for placement of consumers in residential facilities, day programs, and/or other programs as clinically indicated and approved by the Interdisciplinary Team.
  • Under the direction of the Program Manager, provide case coordination services to consumers in all levels of community care facilities.
  • Complete a facility audit (ICRC 513) and forward to the Quality Assurance program when facility problems are identified.
  • As assigned, do an unannounced facility audit, completing the ICRC 513 and forwarding it to the Quality Assurance program.
  • Daily, maintain an adequate skill level in interpersonal and community relationships.
  • Comply with the Agency's Personnel Policies and Procedures.
  • Represent the regional center at case conferences and interagency meetings.
  • Keep Program Manager informed of the status of the caseload, community needs, community liaison activities, and unusual or difficult case situations.
  • Seek to stay current and expand relevant knowledge base.
  • Under the direction of the Program Manager, act as the program sponsor for new employees.
  • Under the direction of the Program Manager, provide guidance for volunteers/students.
  • Annually, lead or participate in at least one Quality Assurance evaluation or audit of a community care facility, a health care facility, or a day program.
  • Observe all safety rules. Comply with the Agency's Injury and Illness Prevention Plan. Notify Program Manager of any unsafe working conditions.
  • Successfully complete all assignments arising out of the agency’s Performance Contract.
  • Daily, complete administrative requirements, Purchase of Service forms and Consumer File Record Documentation in accord with agency policies and procedures.
  • Complete all requests for action including but not limited to, those related to Eligibility Review, SIR closures, and Quality Alerts on a timely basis.
  • Complete necessary paperwork, reports, etc. on a timely basis.
  • Completion of at least 95% required case-related paperwork within designated time frames.
  • Cook up the purchase of services identified in IPP, including documentation of requests for services in Quarterly Reports.
  • Prepare and present case for Compliance Review, Eligibility Review and other administrative case reviews.
  • Complete Targeted Case Management (Title XIX) documentation accurately and on a timely basis, documenting all activity, including requests for services, and securing all possible units but in no event less than agency minimum set by management.
  • In the event part of the record is out-of-date, make arrangements to correct the deficiency.
  • Organize travel efficiently and effectively.
  • Maintain a safe driving record.
  • Use equipment appropriately and keep it in good repair.
  • Keep work area neat and orderly and free from hazards.
  • Observe all safety rules.
  • Must be available to accept a transfer to another unit (age group and/or catchment area) as determined by the needs of Inland Regional Center.
  • Utilize bilingual skills in all aspects of the job as able and as required.
  • Perform as a member of the team, answer questions, share expertise and contribute to the harmony of the team.
  • Handle change well and be flexible and adaptable in dealing with interruptions, new priorities and new assignments.
  • Maintain good attendance and punctuality.
  • Good verbal and written communication skills.
  • Keep manager informed of pending work, work in progress and problems encountered.
  • Utilize agency’s IT systems as assigned, maintaining security and following agency’s protocol and procedures, rules, and requirements.
  • Attend training sessions as required.
  • Comply with and ensure program compliance with agency’s Personnel Policies and Procedures.
  • Perform different or additional work as assigned.

Requirements

• BA in social work, psychology, or a related field, or a BS in nursing from an accredited school.
• One year of experience in developmental disabilities or a related field.
• Bilingual preferred.

Qualifications

• Full use of an automobile, possession of a valid California driver's license and liability insurance for the minimum amount prescribed by law or ability to provide for independent transportation.
• Must have and maintain a safe driving record.

Skills

• Excellent verbal and written communication skills.
• Ability to handle change well and be flexible and adaptable in dealing with interruptions, new priorities and new assignments.
• Good attendance and punctuality.

Benefits

Generous Benefits Package and Employee Perks. Sign-on bonuses available after 90 and 6 months of employment.