Scrum Master (Puerto Rico)

About the role

The position is to join our RTX Enterprise Services team in Santa Isabel, Puerto Rico.

Responsibilities

• Guide, facilitate, and educate Scrum teams on Agile and Scrum practices and values to successfully implement critical projects, leveraging cloud technologies, frameworks, and methodologies.
• Improve the Scrum maturity of the teams and organization at a pace that is sustainable and comfortable for the team and organization.
• Remove impediments and blockers or guide the team to remove impediments and blockers themselves; escalate impediments and blockers as necessary.
• Assisting with internal and external communication, managing dependencies, and radiating information transparently.
• Leverage SAFe/Scrum/Kanban frameworks. Actions often include visualizing work, limiting work in progress, managing workflow, planning, and providing guidance for daily standups, sprint and Product Increment planning, short, mid, and long-range planning, backlog refinement, and retrospective meetings.
• Ensure progress that is trackable toward objectives, KPIs, and commitments; guide assigned Hosting teams to deliver the required product increments and outcomes.
• Partner with key stakeholders and management team (i.e. Agile Coach, Release Train Engineer, and Team Leads) in backlog prioritization and product increment planning as well as tracking and reporting metrics, providing visibility to the team and stakeholders, ensuring a data-driven approach to decision-making.
• Support and educate the Product Owner and Team Leads, especially on the product backlog and ongoing backlog refinement.

Qualifications

• You Must Have:
  • A University Degree or equivalent experience and minimum 8 years prior relevant experience, or an Advanced Degree in a related field and minimum 5 years experience.
  • Experience working with software development life cycle models as well as expert knowledge of both SAFe or Agile and traditional project management principles and practices with the ability to blend them together properly to fit our project and business environment.
  • Prior experience with Scrum/Agile methodologies with enterprise-level development projects.
  • Experience overseeing Scrum and/or Project teams with at least 5 team members across Developers, Business Analysts, Product Owners, and QA engineers.
• We Prefer:
  • Proven track record of successfully implementing software or infrastructure development projects using Agile methodologies including 7+ years of experience as a Project Manager or Scrum Master managing large, complex projects in a high-tech development environment with multi-functional teams.
  • PMP, Certified Scrum Master, and/or SAFe certifications are preferred.
  • Strong organizational, interpersonal, analytical, communication and technical skills are essential.
  • Ability to build and maintain customer relationships; strong team player, able to meet deadlines, and adjust to changing priorities.
  • Ability to manage ambiguous or competing requirements, collaborating with project teams to align on solutions and clear impediments or blockers.
  • Experience operating in US Government regulated environments with strict compliance requirements.
  • Ability to author and present professional user-facing documentation, presentations, and reports targeted at various personas.
  • Consistently able to run more than one Scrum team simultaneously while maintaining quality team performance.
  • Experience with tools such as Jira, Confluence, PowerBI, and ServiceNOW desired.
  • Proficient in stakeholder management and communication to stakeholders and decision makers.
  • PMI-ACP, CSM, SSM, RTE or equivalent certifications preferred.