Scrum Master / Program Manager, CPG

Fractal is a strategic AI partner to Fortune 500 companies with a vision to power every human decision in the enterprise. We're building a world where individual choices, freedom, and diversity are the greatest assets—an ecosystem where human imagination is at the heart of every decision. Fractal has been featured as a Great Place to Work by The Economic Times and recognized as a ‘Cool Vendor’ and a ‘Vendor to Watch’ by Gartner.

About the role

Responsible for independently managing highly complex client business initiatives consisting of one or multiple scrum teams. Execute end-to-end client engagements, ensuring regular client updates and meetings, stakeholder management, team and project coordination, change management, risk analysis, tracking execution and success metrics.

Location: New York, NY. This position is not eligible for Immigration Sponsorship at this time.

Responsibilities

• Excellent understanding of SDLC processes and managing medium to large complex Cloud-based projects (preferably AWS) using SCRUM methodology.
• Build, work with, and manage global and diverse teams.
• Accountable for end-to-end project/program delivery from initiation to closure.
• Establish communications between teams and stakeholders (team, Product Owner, Domain SME, 3P vendors, Architecture team, IT Team, etc.) and manage client relationships.
• Interact, coordinate, and communicate with all levels of business leadership and operational teams.
• Lead diverse resources, define and execute training and development plans as needed.
• Handle Change Management, Knowledge Management, Risk Management, and Quality Management processes as defined by client Agile practices.
• Execute projects using Agile methodology, coaching Agile practices, and removing impediments.
• Engage with Product Owners to create project vision, define product backlog, and perform release planning.
• Lead the project team through Planning and Estimation, Forecasting, Implementation, Reviews, and Retrospective activities.
• Ensure compliance with all required client-recommended processes during the project lifecycle.
• Work with teams to resolve issues, progress daily tasks, and guide them through sprint execution and release management.
• Capture Epics, User Stories, Tasks, and other sprint aspects in Agile tools (JIRA, Rally, etc.) on a timely basis.
• Facilitate meetings (daily scrum, sprint planning, sprint demo, and retrospective).
• Use Agile tools like JIRA, Rally, Azure DevOps, etc., proficiently.
• Act as liaison between Fractal team, client’s Product managers, and multiple vendors.
• Clear obstacles in multiple projects on a daily basis.
• Establish an environment where the team can be effective and address team dynamics tactically.
• Assign team members to projects and enable them with required support from other teams and experts.
• Protect the team from outside interruptions and distractions.

Requirements

• Bachelor’s degree with experience in IT and data and analytics business & portfolio operations.
• 5+ years of experience delivering complex Agile projects, with proven ability to apply Scrum Master methods and techniques.
• Ability to multi-task and provide quick solutions.
• Experience working across global teams and multiple stakeholders.
• PMI Certification or equivalent experience; SAFe, Scrum, and Six Sigma certification or experience.
• Executive communication skills and ability to synthesize program status, risks, and interdependencies.
• Proficient with Microsoft Suite, Teams, Channels, SharePoint, Jira, and Confluence.
• Demonstrated ability to anticipate needs and be proactive.
• Strong problem-solving and insight generation skills.
• Excellent communication skills with technical and non-technical stakeholders.

Preferred education: B.E/B.Tech/M.Tech in Computer Science or related technical degree or equivalent.

Pay

The wage range for this role is up to $150,000, taking into account skill sets, experience, training, and other business needs. Compensation decisions depend on individual circumstances. You may also be eligible for a discretionary bonus.

Benefits

• Eligibility for health, dental, vision, life insurance, and disability plans starting on the first day of employment.
• Participation in the Company 401(k) Plan after 30 days of employment.
• 11 paid holidays and 12 weeks of Parental Leave.
• Flexible “free time” PTO policy for sick time or vacation.