Scrum Master - Guidewire (Claims Center)

This is a Fully Remote Job About Our Client:The organization operates within the insurance sector, addressing challenges in delivering quality products and services in a complex environment. It focuses on improving operational efficiency and organizational initiatives in claims management and insurance processes. About the Opportunity:The SCRUM MASTER role is essential for coaching, guiding, and facilitating agile teams to deliver product solutions effectively. This position acts as a liaison between the delivery team, product management, and senior leadership, ensuring communication and alignment while removing obstacles and fostering team self-organization. The role contributes by enhancing team performance, coordinating cross-team dependencies, and supporting strategic initiatives. Responsibilities:Lead one or more agile teams as scrum master and team member.Apply agile/scrum best practices within the department’s SDLC framework.Collaborate with product managers and team members to support strategic direction.Motivate and support team members, resolving blocking issues promptly.Facilitate delegation of tasks within self-organizing teams.Moderate sprint planning, daily standups, sprint demos, and reflection sessions.Ensure a prioritized backlog is maintained with Product Manager and Owner.Support Product Manager in reporting team effectiveness and performance.Communicate team status to stakeholders and refine performance metrics.Coordinate dependencies with other scrum masters; participate in Agile Community of Practice.Escalate issues needing executive attention.Identify and develop strategies to support organizational initiatives.Participate as a strategic partner in company planning and program development.Manage planning and coordination for organizational initiatives and operations.Balance workload to optimize project development and management effectiveness.Analyze root causes of challenges and propose operational improvements. Requirements:Bachelor’s degree in business or technical discipline (Computer Science, Information Systems, Engineering).Continuous learning aligned with company philosophy.Certification or progress toward certification (CSM, SSM) highly preferred.Seven years progressive scrum master/agile project management experience in insurance.Proven scrum master experience on multiple software development projects preferred.Strong understanding of agile frameworks and best practices (Disciplined Agile, SAFe, Scrum, Kanban).Analytical, problem-solving, and planning skills.Leadership skills to interact effectively with all management levels.Stakeholder management, negotiation, and communication skills.Knowledge of iterative and incremental development fundamentals.Ability to manage scrum backlog and priorities using agile tools (ServiceNow, Jira, Rally/Central Agile, Version1).Excellent communication, facilitation, and mentoring abilities.Capability to present budget/cost information and address questions.Conflict resolution and risk management skills.Flexibility to reprioritize non-routine workloads.Maintain confidentiality and perform additional assignments as required.Knowledge of the workers compensation industry preferred. Pay Range and Compensation Package:Actual compensation decision relies on factors including internal equity, candidate’s skills, experience, geographic location, and market conditions.Estimated pay range for this role is between $82,800 and $217,100. Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note:TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.