Scribe- Novant Health Gastroenterology Hilton Head Island

What You'll Do

The team member’s Number One job responsibility is to deliver the most remarkable patient experience, in every dimension, every time, and understands how to contribute to the health system’s vision of achieving that commitment to patients and families.

The team member will use Novant Health’s First Do No Harm (NHFDNH) safety behaviors/error prevention tools and high reliability strategies as appropriate to ensure a safe, remarkable patient experience.

• Document information in the electronic medical record at the direction of the physician or advanced practice clinician.
• Document the provider's dictation and/or activities.

What We're Looking For

• A High School or GED diploma is required.
• A 4-year / Bachelors Degree is preferred.
• Six months of customer service experience in a medical field is required.

Why Choose Novant Health?

• Accurately and thoroughly document the provider's encounter with the patient as directed by the provider and in accordance with company policy.
• Gather pre-visit information as requested by the provider.
• Catalog data for physician quality reporting and other quality improvement efforts.
• Identify opportunities to improve processes and patient flow.
• Establish and maintain effective working relationships with physicians, staff and management.
• Create professional, non-intrusive, interactions with patients and their families.
• Comply with all federal, state, and local regulations as well as Novant Health, Inc. policies.
• Show courage through creating and sharing innovative ideas to improve the experience for both patients and peers.
• Round on patients to create meaningful connections and keep patients informed of visit details (delays/wait times).
• Model the experience principles through consistently engaging in Always Event behaviors and viewing feedback through the patient lens.
• Recognize and value the unique differences and similarities in both our team members and patients to create an inclusive environment where diversity is celebrated.
• Explain all processes to patients in plain language and utilize teach back to ensure understanding.
• Know and model the mission, vision and values, and how they relate to role-specific responsibilities.
• Model our people credo through a passion to care for each other, our patients and our communities.

Job Opening ID

155811