Screening Supervisor

Responsibilities

• Functions as a supervisor of Security Officers, Lead Officers, and other company personnel assigned to one or more posts at client site(s)
• Acts to ensure that all post orders are followed, that established rounds are completed, and that required reports are filed
• Notifies proper authorities and client in emergency situations
• Coaches and disciplines personnel as appropriate
• Seeks advice from company management or designated representatives as appropriate
• Meets personally with employees and documents coaching and disciplinary actions
• Trains Security Officers and other company personnel
• Reviews post orders and other details of assignments with subordinates
• Assists in the submission of payroll and personnel information to the company as designated
• In conjunction with company management or designated representatives ensures adequate coverage of all posts and positions
• Prepares, files, and submits various reports as required
• Inspects posts as scheduled and meets with subordinates to outline tasks and responsibilities
• Meets with client representatives as scheduled or as needed to provide assurance that all security requirements are being met and to provide quality customer service
• Carries out supervisory duties that can include interviewing, orienting and training employees
• Carries out supervisory duties that can include planning, assigning, and directing work
• Carries out supervisory duties that can include coaching and appraising performance
• Carries out supervisory duties that can include rewarding and disciplining employees
• Carries out supervisory duties that can include addressing complaints and resolving problems
• Carries out supervisory duties that can include making hiring and termination recommendations
• May perform the duties of a Security Officer in accord with post orders and company policy

Qualifications

• High School Diploma or G.E.D. and 2 years of related experience, or an equivalent combination of education and experience sufficient to perform the essential functions of the job
• Minimum 2 years of experience in retail preferred
• 2-3 years of security experience preferred
• 2-3 years of supervisor or leadership experience required

Skills

• Knowledge of security operations with an emphasis on patrol, inspection and response services
• Knowledge of supervisory practices and procedures
• Ability to provide positive direction and motivate performance
• Understanding of a variety of security and safety devices and controls
• Ability to learn quickly and carry out instructions furnished in written, oral, or diagrammatic form
• Ability to track and maintain schedule assignments
• Ability to be an effective team member
• Ability to maintain professional composure when dealing with unusual circumstances
• Courteous telephone manner
• Ability to adapt to various sites and changes in post procedures
• Ability to write routine correspondence, including logs and reports
• Good organizational skills
• Strong customer service and results orientation
• Strong interpersonal skills, with the ability to interact effectively with clients, at various social levels and across diverse cultures

Requirements

• With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions
• Maintaining composure in dealing with authorities, executives, clients, staff and the public, occasionally under conditions of urgency and in pressure situations
• May be exposed to stressful situations, such as challenging individuals who are in or approaching an unauthorized area
• Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey, in addition to any mandatory licensing requirements
• Directing and disciplining staff in a positive manner
• May be required to work overtime without advance notice
• Required ability to handle multiple tasks concurrently
• Keyboarding, basic computer usage, and operating controls
• Seeing, hearing, speaking and writing clearly in order to communicate with employees and clients, observe and report incidents, and direct others
• Frequent sitting, standing, and walking, which may be required for long periods of time, and may involve climbing stairs and walking up inclines and on uneven terrain
• Occasional reaching with hands and arms, stooping, kneeling, crouching and crawling
• Frequent lifting and/or moving up to 10 pounds and occasionally up to 25 pounds
• Close vision, distance vision, and ability to adjust focus
• Regular use of vehicle for the performance of duties
• On occasion may be required to perform stressful and physical activity
• Depending upon assignment may be exposed to inclement weather or be required to work in environments or under conditions that require the use of protective gear and devices and/or awareness of personal safety and safety of others
• May be exposed to or required to handle sensitive and confidential information

Pay

$24.75 per hour