School Transportation Dispatcher

About the role

The School Transportation Dispatcher is responsible for ensuring continuous and effective two-way radio communication with all transportation staff to facilitate safe and efficient district-wide travel. This role serves as a critical point of contact for the public, staff, and administration, maintaining detailed daily event logs and supporting the coordination of home-to-school routes, field trips, and athletic events.

Responsibilities

• Maintain consistent two-way radio communication with all transportation staff to ensure route safety and efficiency.
• Address inquiries from administration, parents, and students regarding daily transportation status and schedules.
• Provide clear instructions to drivers regarding operational procedures, schedule changes, or emergency protocols.
• Serve as a liaison between drivers and the transportation office to relay critical route details.
• Aid in the planning and organization of home-to-school bus routes, field trips, and athletic trips.
• Assist in the estimation of costs and management of administrative procedures for various field trip requests.
• Maintain accurate and detailed daily event logs and activity records.
• Implement emergency protocols as necessary to ensure student safety.
• Uphold all district policies and ethical standards, ensuring the security of sensitive data.
• Other duties as assigned by the Director of Transportation (and/or designee).

Requirements

Not Applicable

Qualifications

• High School Diploma or equivalent required; Associate’s or Bachelor’s degree preferred.
• Previous experience in dispatching, logistics, or transportation operations preferred.
• Bilingual proficiency in Spanish and/or Portuguese is preferred.

Skills and Abilities

• Communication: Strong oral and written communication skills; ability to present information clearly and respond effectively to questions from district staff, school administrators, the School Committee, and the broader community.
• Analytical Problem Solving: Sound reasoning and problem-solving skills to evaluate district-wide information, define problems, collect data, establish facts, draw valid conclusions, and recommend appropriate policies, procedures, or courses of action.
• Strategic Planning & Evidence-Based Practice: Capacity to read, analyze, and interpret professional literature, technical procedures, and governmental regulations to inform district-level policies, operational decisions, and strategic planning.
• Relationship Building & Collaboration: Ability to establish and maintain positive, effective cross-departmental working relationships with school leaders, district staff, community partners, and vendors.
• Cultural Proficiency: Demonstrated cultural proficiency and competence in fostering an equitable and inclusive district environment for all staff, students, and families.
• Reliability, Professionalism & Composure: Maintain regular, predictable, and punctual attendance to ensure consistent district operations. Exhibit professionalism and composure in responding to unpredictable or high-stakes situations, maintaining a proactive and solution-focused approach.
• Organization & Time Management: Strong organizational and project-management skills to work independently. Ability to monitor multiple radio frequencies, answer phone lines, and update digital logs simultaneously without compromising accuracy.
• Data-Driven Decision Making: Ability to use complex data sets effectively to inform resource allocation, policy development, and continuous improvement efforts across the district.
• Technology Proficiency: Proficiency in using specialized transportation software (e.g., GPS tracking, routing systems) alongside standard office suites like Google Workspace.
• Compliance & Confidentiality: Commitment to performing all duties in compliance with state and federal laws, Framingham Public Schools policies, and collective bargaining agreements. Ability to maintain strict confidentiality of sensitive personnel, legal, financial, and student information.
• Composure & Crisis Management: Ability to maintain a calm, professional demeanor during high-stress situations, such as traffic accidents, vehicle breakdowns, or inclement weather emergencies.
• Geographic Proficiency: In-depth knowledge of Framingham’s geography, including school locations, major intersections, and common traffic patterns to assist drivers with navigation and route adjustments.

Benefits

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Pay

Not Applicable

Schedule

10:00 AM to 6:00 PM