School Office Assistant

Mountain Community Online School is a tuition-free, public online charter school serving North Carolina students in grades 4–8. The Office Assistant supports all school operations team members, including the Testing Manager, Office Administrator, and Attendance and Truancy Coordinator. This role collaborates with the leadership team to design and implement processes and procedures across daily school operations for a statewide online school, ensuring compliance with sponsor, board of education regulations, and state laws.

Responsibilities

• Assist in the oversight of school functions: student records, local and state testing, attendance and truancy tracking, office and facilities management.
• Act as a resource for internal (staff) and external (students and families) stakeholders by resolving and managing escalated needs across topics such as school procedures, technology systems, and materials.
• Collaborate with others to develop, document, and electronically archive operational procedures and workflows to support school policies.
• Assist in managing all student information per state and federal law.
• Coordinate communication with stakeholders via school email and calls.
• Print cumulative file records and maintain/organize physical files for withdrawn and active students.
• Manage immunization records.
• Support processes for withdrawals and requests for records.
• Process all incoming and outgoing mail.
• Answer phones and assist in maintaining a professional office (filing, copying, faxing, etc.).
• May assist with school events, including in-person testing.
• Actively participate in school staff meetings, committee meetings, and professional development events.
• May travel up to 10% of the time.
• Perform other duties as assigned.

Requirements

• Bachelor’s Degree preferred.
• Previous outstanding school-related customer service experience preferred.
• Minimum of one year of data entry, records management, or equivalent experience required.
• Minimum of one year of school admissions or retention experience preferred.
• Excellent oral and written communication skills.
• Proficiency in computer applications, including Google Docs, MS Office Suite, email, and internet applications.
• Ability to work well under pressure and prioritize tasks to meet deadlines.
• Understanding of and ability to manage confidential information.
• Ability to travel and possess reliable transportation.
• Ability to work flexible hours, including some evenings and weekends.
• Ability to work with a distributed workforce and clientele.
• Ability to pass state and federal background checks.

Benefits

Life benefits – time & peace of mind

• Paid time off.
• Retirement contributions.
• Optional Basic Life and AD&D insurance.
• Voluntary life insurance (employee, spouse, child).
• Discounted childcare at Early Learning Academies locations.

Health benefits – stay well & thrive

• Medical, dental, and vision insurance.
• Employee Assistance Program.
• Voluntary short-term disability insurance.
• Voluntary long-term disability insurance.

Career benefits – keep growing

• Career advancement opportunities throughout Pansophic Learning and a network of 4,000+ instructors and education professionals.

ACCEL Schools is a network of 100+ high-performing, public charter schools serving PK-12 students. We advocate for school choice and address educational inequities through inclusive, innovative models such as career-technical education, sports training, and bilingual programming.