School Membership Specialist

IXL Learning, a global edtech leader with personalized learning products used by millions of students worldwide, is seeking an upbeat, customer-focused, and analytical individual to join the School Membership team. The ideal candidate will enjoy working with customers and responding to incoming inquiries. You are well-organized and extremely personable. We are looking for a quick learner who is flexible and can take on a variety of independent projects. As a School Membership Specialist, you’ll be supporting schools and educators by responding to questions, solving problems and ensuring they have an exceptional experience with us. You are someone who is passionate about and dedicated to providing the highest quality of service to our growing customer base. This position requires you to be in our Raleigh, NC, area office. What You'll Be Doing Clearly explain key product (IXL and Education.com) features and benefits to customers through email and phone queuesGenerate quotes for new customers as well as renewal and upgrade quotes for existing customersKeep detailed records of new business and renewal activities, as well as customer communications in SalesforceDevelop a deep understanding of IXL’s products (IXL and Education.com) and what sets us apart from competing programsPartner with internal teams to drive new business sales, high renewal rates, and ensure a smooth customer experienceShare ideas and feedback to help streamline and improve workflowsSubmit purchase orders and assist with credit card and check paymentsDeliver outstanding customer service and support to our new and current customersAdditional projects as assigned What We're Looking For BA/BS Degree3+ years of customer service experience Experience in K-12 education is a plusExceptional phone skillsComfortable with technology and passionate about bringing technology into the classroomEnergetic self-starter who thrives in a fast-paced team environmentStrong written and oral communication skillsDetail-oriented and exceptionally organizedExperienced with G Suite, Excel, and Salesforce About IXL Learning IXL Learning is the country's largest EdTech company. We reach millions of learners through our diverse range of products. For example: 1 in 4 students in the United States uses IXL.comRosetta Stone provides an immersive learning experience for 25 languagesWyzant is the nation's largest community of tutors, covering 300+ subjectsTeachers Pay Teachers (TPT) is a comprehensive marketplace for millions of educator-created resources Our mission is to create innovative products that will make a real, positive difference for learners and educators and we're looking for passionate, mission-minded people to join us in achieving this goal. We have a unique culture at IXL that fosters collaboration and the open exchange of ideas. We value our team and treat one another with kindness and respect. We approach our work with passion, tenacity, and authenticity. We find it immensely satisfying to develop products that impact the lives of millions and we are eager to have you join our team. At IXL, we value diversity in age, race, ethnicity, gender, sexual orientation, physical and mental ability, political and religious beliefs, and life experience, and we are proud to promote a work environment where everyone, from any background, can do their best work. IXL Learning is an equal opportunity employer and does not discriminate against applicants and employees based on any legally protected category.