School Experience Rep

About the Role

As a School Experience Representative (SXR), you are the dedicated point of contact for your assigned schools. You schedule events, provide proactive support, and ensure a seamless experience for educators and students. From managing school accounts to coordinating Picture Days and Senior Roadshows, you are the heartbeat of our school partnerships.

Responsibilities

• Build and nurture strong relationships with yearbook advisers and school administrators through regular, personalized communication
• Act as the go-to resource for school questions, concerns, and support, offering timely and effective solutions
• Maintain accurate and complete customer profiles and school account information
• Schedule and confirm all school photography events with precision and attention to detail
• Collaborate with internal teams (studio, production, sales) to ensure smooth event execution
• Respond quickly to requests from the sales team and schools
• Track and manage all school interactions in the company systems
• Complete onboarding processes for new schools, including contract verification and setup
• Assist with seasonal and ongoing school-based projects and initiatives
• Ensure full visibility into school production and studio jobs

Requirements

• Must be at least 18 years old
• Must pass a satisfactory background check
• Excellent verbal and written communication skills
• Strong attention to detail and multi-tasking abilities
• Proficient with Microsoft Office and Google Suite
• Strong analytical and problem-solving skills
• Ability to work independently and as part of a cross-functional team

Qualifications

• Minimum of one year customer service/account management experience (hospitality industry preferred)
• Proven customer support experience
• High School diploma or equivalent

Skills (Bonus Points)

• Experience working in or with schools
• Knowledge of yearbook production timelines or student-centered events
• Photography knowledge
• Familiarity with Adobe Creative Suite

Physical Requirements And Environmental Factors

• Stationary for extended periods
• Extended periods of viewing computer screens
• Verbally communicate with customers and team members
• Moderate noise and other potential sensory stimulants (i.e., business office with computers, phone, and printers, music, and light foot traffic)
• Prioritize information/tasks