School Experience Rep

Who is CADY? At CADY, we believe in going beyond the portrait. Since 1999, we’ve been redefining school photography with a focus on connection, creativity, and community. We’re the fastest-growing photography company in the U.S., and our mission is simple: deliver extraordinary experiences for extraordinary people—students, educators, and team members alike. Who are you? You’re a relationship builder, problem solver, and go-getter passionate about helping others succeed. You find joy in the details, thrive in fast-paced environments, and know that behind every school partner is a story worth honoring. You love rolling up your sleeves to make things happen—and celebrating milestones as a team. Your role As a School Experience Representative (SXR), you are the dedicated point of contact for your assigned schools. You schedule events, provide proactive support, and ensure a seamless experience for educators and students. From managing school accounts to coordinating Picture Days and Senior Roadshows, you are the heartbeat of our school partnerships. What You’ll Do Top 5 Responsibilities Build and nurture strong relationships with yearbook advisers and school administrators through regular, personalized communicationAct as the go-to resource for school questions, concerns, and support, offering timely and effective solutionsMaintain accurate and complete customer profiles and school account informationSchedule and confirm all school photography events with precision and attention to detailCollaborate with internal teams (studio, production, sales) to ensure smooth event execution Additional Responsibilities Respond quickly to requests from the sales team and schoolsTrack and manage all school interactions in the company systemsComplete onboarding processes for new schools, including contract verification and setupAssist with seasonal and ongoing school-based projects and initiativesEnsure full visibility into school production and studio jobs Job Requirements Must be at least 18 years oldMust pass a satisfactory background checkExcellent verbal and written communication skillsStrong attention to detail and multi-tasking abilitiesProficient with Microsoft Office and Google SuiteStrong analytical and problem-solving skillsAbility to work independently and as part of a cross-functional team Bonus points Experience working in or with schoolsKnowledge of yearbook production timelines or student-centered eventsPhotography knowledgeFamiliarity with Adobe Creative Suite Experience Minimum of one year customer service/account management experience (hospitality industry preferred)Proven customer support experience Education High School diploma or equivalent Physical Requirements And Environmental Factors Stationary for extended periodsExtended periods of viewing computer screens Verbally communicate with customers and team members Moderate noise and other potential sensory stimulants (i.e., business office with computers, phone, and printers, music, and light foot traffic) Prioritize information/tasks