Customer Experience Rep

About the Role

We are seeking a customer-focused and detail-oriented Consumer Experience Representative to join a growing team in Sparks, Nevada. In this role, you will serve as a primary point of contact for customers, providing support related to orders, returns, warranty claims, pricing inquiries, product information, and technical questions. This is an excellent opportunity for someone who enjoys helping people, solving problems, and working in a fast-paced environment where exceptional customer service is a top priority.The ideal candidate has strong communication skills, a positive attitude, and the ability to manage multiple priorities while maintaining accuracy and professionalism.

Location: Sparks, NV (On‑Site). Workplace type: Fully onsite.

Key Responsibilities

• Serve as the primary contact for customers via phone and email.
• Respond to inquiries regarding products, pricing, warranties, technical issues, and training questions.
• Process and track customer orders, returns, refunds, and warranty claims.
• Accurately enter and maintain customer information and documentation.
• Provide product information, usage guidance, and support to customers.
• Troubleshoot customer concerns and work toward timely resolution.
• Collaborate closely with Sales, Marketing, Production, and Shipping teams to ensure a seamless customer experience.
• Escalate recurring customer concerns and provide feedback to leadership.
• Maintain detailed records of customer interactions and follow-up activities.
• Deliver professional, friendly, and solution-oriented service in all customer interactions.

Requirements

• High School Diploma or GED required.
• Minimum of 2 years of customer service or customer support experience.
• Strong computer skills, including Microsoft Office Suite (Word, Excel, and PowerPoint).
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict resolution abilities.
• High attention to detail and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Professional, courteous, and customer-focused approach.
• Ability to remain calm and composed in high-pressure situations.
• Preferred: Associate's Degree.
• Preferred: Experience using SAP and/or Salesforce.
• Preferred: Experience supporting customers with technical products or services.
• Preferred: Mechanical aptitude or mechanical knowledge.
• Preferred: Troubleshooting experience.
• Preferred: Knowledge of baseball and/or softball products, equipment, or training techniques is highly desirable.

Pay

The pay range for this position is $20.00 - $20.00 per hour.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)