School Certifying Specialist

About the role

The Pat Tillman Veterans Center at Arizona State University is one of several departments within the Academic Enterprise Enrollment (AEE) that aims to enroll and support a diverse student population. This center helps ensure veterans and their dependents receive their Department of Veterans Affairs (VA) educational benefits, provides information and referrals for various services, and supports their academic journey.

Responsibilities

• Acts as a liaison between students and the U.S. Department of Veterans Affairs regarding VA educational benefits.
• Serves as one of the certifying officials using PeopleSoft, Salesforce, DARS, and VAOnce to process and transmit enrollment information for veteran students to the Veterans Affairs Regional Processing Office.
• Accurately processes high volumes of daily VA enrollment certifications to maintain VA's timing and compliance standards.
• Maintains and generates office reports and statistics.
• Provides direct hiring, training, and supervision of up to 12 VA work-study students.
• Communicates with students regarding their VA benefits and recommends, coordinates, and implements new or revised department policies and procedures.
• Coordinates with Supervisor and Assistant Director to meet variable peak processing demands.
• Participates in professional organizations and attends membership and training opportunities.
• Travels to other campuses, events, and conferences upon occasion.
• Participates in special projects and other duties as assigned.

Requirements

Minimum Qualifications:

• Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR,
• Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Qualifications

• Demonstrated knowledge of military service and related issues;
• VA education benefit policies and practices;
• Experience with FERPA;
• Knowledge of institutions of higher learning and their policies and procedures;
• Customer service experience;
• Experience with MS Office applications (Word, Excel, and Outlook);
• Experience in degree audit reporting (DARS);
• Effective communication skills;
• Experience with the principles and practices of higher education.

Skills

N/A

Benefits

N/A

Pay

$45,000 - $46,665 per year; offer dependent on experience

Schedule

Full time