School Certifying Specialist

About the role

Connects students to a variety of academic, professional, and personal support services to overcome academic and non-academic barriers and enhance their skills to increase persistence and graduation rates.

Responsibilities

• Acts as liaison between the student and the U.S. Department of Veterans Affairs with regard to VA educational benefits.
• Serves as one of the certifying officials using PeopleSoft, Salesforce, DARS and VAOnce to process and transmit enrollment information for veteran students to the Veterans Affairs Regional Processing Office.
• Able to accurately process high volumes of daily VA enrollment certifications to maintain the VA's timing and compliance standards.
• Maintains and generates office reports and statistics.
• Provides direct hiring, training and the supervision of up to 12 VA work-study students.
• Utilizes VA policies, office/ASU policies and procedures and FERPA guidelines by communicating to inquiries from students regarding their VA benefits.
• Recommends, coordinates and implements new or revised department policies and procedures affecting assigned functions; updates policy/procedure manual.
• Cross-trains in diverse activities including areas such as customer service, e-mail, telephone, academic transactions and data entry.
• Coordinates with Supervisor and Assistant Director to meet variable peak processing demands.
• Travels to other campuses, events and conferences upon occasion.
• Participates in special projects and other duties, as assigned.

Requirements

• Demonstrated knowledge of military service and related issues; VA education benefit policies and practices.
• Experience with FERPA.
• Knowledge of institutions of higher learning and their policies and procedures.
• Customer service experience.
• Experience retrieving and updating information in student information systems (PeopleSoft, VAOnce).
• Experience with MS Office applications (Word, Excel and Outlook).
• Experience in degree audit reporting (DARS).
• Evidence of effective communication skills.
• Experience with the principles and practices of higher education.

Qualifications

• Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Skills

• Excellent communication skills.
• Ability to work independently and manage multiple tasks.
• Strong organizational and time management skills.
• Proficiency in MS Office applications.
• Knowledge of VA policies and procedures.

Benefits

N/A

Pay

$45,000 - $46,665 per year; offer dependent on experience

Schedule

N/A