School Based Program Manager (LISW/LPCC)

About Primary Health Solutions

Our Mission: We meet people where they are and partner with them on their journey towards wellness.

Our Vision: The destination for servant leaders to provide comprehensive and exceptional care.

Our Values: R – Respect, I – Innovation, S – Stewardship, E – Excellence

Program Manager – School Based

Summary: This is a full-time supervisory position under the supervision of the Program Director. This position includes clinical management and supervision of client care, management of day-to-day activities in the school and city, clinical supervision of staff and monitoring of school contracts.

• Conduct regular supervision with clinical staff
• Liaison with school representatives in each contract
• Periodic review of documentation for clinical content and appropriateness
• Ensure timeliness of episodes and documentation in the electronic health record
• Ensure staff utilize the web-based electronic health record for billing and documentation
• Resource person for problematic situations and cases
• Consultant for clients in crisis, handles risk management (policies and procedures)
• Recruit and train staff
• Congregate regular staff meetings
• Promote resiliency and a team approach to children’s problems, issues and system problems
• Plan and coordinate in-service activities and training for staff
• Provide back-up coverage
• Demonstrate support for Agency goals, best practices, certification and credentialing
• Serve as a role model, promote teamwork and empower staff through the delegation of authority as appropriate to the job
• Maximize program efficiency through effective management of human, fiscal, and environmental resources
• Understand the needs of the program and uses creative problem-solving in order to meet those needs in a manner that is fiscally responsible
• Embrace the vision and mission of the agency, encouraging supervisees to operate in a manner that supports the best interest of the person served
• Demonstrate an understanding of local, state and federal policy, and industry changes that impact the agency and is proactive in responding to such changes
• Represent Primary Health Solutions as a professional, accessible organization that promotes harmonious relationships with clients, staff and external customers
• Understand and implement best practice guidelines, trains and coaches’ staff to effectively provide and coordinate quality client care congruent with the agency’s treatment philosophy
• Ensure the appropriate dissemination of information both horizontally and vertically using both oral and/or written communication
• Complete necessary agency audits/ reviews according to appropriate timelines and in accordance with local, state and federal requirements
• Promote education, training and development of staff and encourages their professional growth
• Maintain ongoing familiarity with community resources
• Performs all other duties and tasks as assigned.

Supervisory Responsibilities

• Promote education, training and development of staff and encourages their professional growth
• Conduct regular supervision with clinical staff
• Serve as a role model, promote teamwork and empower staff through the delegation of authority as appropriate to the job
• Monitor all required reports to respective systems
• Conduct regular staff meetings

Core Competencies

• Customer Service: Committed to increasing customer satisfaction, sets proper customer expectations, assumes responsibility for solving customer problems, ensures commitments to customers are met.
• Communication: Understand and communicate effectively with others using a variety of contexts and formats, which include writing, speaking, reading, listening and interpersonal skills.
• Dependability: Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, meets attendance/punctuality requirements.
• Quality: Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, finds root cause of quality problems, owns/acts on quality problems.
• Productivity: Manages a fair workload, volunteers for additional work, prioritizes tasks, develops good work procedures, manages time well, and handles information flow.