Program Manager for In-School Youth Programs

The New York City Department of Youth and Community Development (DYCD) invests in a network of community-based organizations and programs to alleviate the effects of poverty and to provide opportunities for New Yorkers and communities to flourish. DYCD supports youth and community services through contracts with a broad network of community-based organizations throughout New York City.

About the role

Workforce Connect (a division of DYCD) is comprised of a portfolio of Youth Workforce Development programs including the Summer Youth Employment Program (SYEP), NYC Ladders for Leaders, Work, Learn and Grow, Advance & Earn, Train & Earn, Learn & Earn, and Unity Works. Under the supervision of a SYEP Director, the Senior Program Manager will monitor Workforce program contracts in In-School Youth programs.

Responsibilities

• Monitor and assess SYEP Providers' performance to ensure program administration and practices result in high-quality services to youth.
• Clearly communicate program policies and procedures to guide SYEP Providers and ensure they achieve contractual goals, including recruitment, job development, data entry, enrollment, placement, timekeeping, payroll, monitoring, evaluation, counseling, program budgeting, and file upkeep.
• Utilize DYCD’s web-based information management systems, including program and contract performance systems.
• Conduct field visits to providers’ program sites and offer technical assistance at pre-program assessments, during the summer, and post-program.
• Complete audits of program records at provider sites and make ad-hoc visits to support special initiatives and events as needed.
• Supervise seasonal staff, distribute assignments, review and log/track monitoring reports.
• Compile, analyze, and process all reports/data supporting provider performance statistics to inform and support management decision-making.
• Perform other projects and tasks as needed to support the SYEP unit and programs.
• Flexible schedules are required at the discretion of your supervisor based on program needs.

Requirements

• A baccalaureate degree from an accredited college and two years of experience in community work or community-centered activities related to the duties described; or
• High school graduation or equivalent and six years of experience in community work or community-centered activities related to the duties described; or
• Education and/or experience equivalent to the above, with at least one year of experience as described in the first qualification.

Preferred Skills

• Experience in and knowledge of the workforce and youth development field.
• Excellent verbal and written communication skills.
• Strong problem-solving and analytical skills.
• Ability to work as a team member as well as independently.
• Ability to multi-task and meet constricted deadlines designated by program requirements and needs.
• Strong interpersonal skills resulting in exceptional rapport with people.
• Computer literate with advanced knowledge of Microsoft Office Suite.

Benefits

• Eligibility for federal loan forgiveness programs and state repayment assistance programs. For more information, visit the U.S. Department of Education’s website.

Pay

$60,889.00 – $80,000.00

New York City residency is generally required within 90 days of appointment. City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County.