School Aged Program Manager

Join the Sage YMCA and make a difference in your community as a full-time School Aged Program Manager. This role oversees the daily operations of all school-aged programs, youth enrichment initiatives, and summer day camp, ensuring high-quality programming that meets community needs and organizational goals.

Responsibilities

• Member and Program Experience
  • Increase member and participant connection to YMCA programs to drive engagement, retention, and alignment with organizational goals.
  • Address inquiries from members and prospective members, adapting tools and processes to enhance their experience.
  • Monitor program registration trends and customize offerings to meet community needs.
  • Collaborate with peers and leaders to promote programs through community events and multiple channels.
  • Coordinate with membership teams to ensure accurate and timely transactions, including collections and refunds.
  • Participate in direct service as needed to support program operations.
  • Work with other center teams to maintain a high-quality member experience.
• Team Management
  • Lead, manage, and motivate a high-performing team to achieve program objectives.
  • Set, monitor, and evaluate team goals and performance standards, providing coaching and development opportunities.
  • Mentor staff to deliver safe, engaging, and well-organized program services.
  • Conduct formal performance reviews and provide coaching or intervention as needed.
  • Hire, onboard, and train new staff, ensuring compliance with required certifications and trainings.
  • Facilitate staff meetings and in-services, and manage time and attendance in the HRIS system.
  • Recruit and train volunteers to support program needs.
• Program Management
  • Manage program budgets, including forecasting revenue, expenses, and program margins to meet financial targets.
  • Oversee program guides, customer management systems, and online registration to market programs effectively.
  • Adhere to YMCA standards for safety, cleanliness, and a welcoming environment.
  • Identify, escalate, and address potential risks to ensure the safety and well-being of members, participants, and staff.
  • Support the YMCA’s mission and center operations as needed.

Requirements

• Bachelor’s Degree or equivalent in Recreation Management, Education, or a related field.
• 1 to 3 years of experience in youth and family programming, with at least 2 years in a supervisory or leadership role.
• Meets credentialing requirements for DCFS licensing, where applicable.
• Commitment to and passion for the YMCA of Metro Chicago’s mission.
• Demonstrated ability to achieve goals through team leadership or influence.
• Strategic thinking skills, including planning, goal-setting, progress monitoring, and adaptability.
• Strong customer service orientation with the ability to build relationships and manage expectations.
• Intermediate proficiency in Microsoft Office (Word, Excel) and email; ability to learn new technology.
• Meets physical qualifications outlined in the job description; reasonable accommodations available for persons with disabilities.
• Willingness to register with the Gateways Registry and complete required online training for the designated program area.

Child Abuse Prevention

• Report any health or safety hazards to your supervisor.
• Follow all policies and procedures related to child safety, including monitoring and supervision.
• Report suspicious behavior or policy violations to your supervisor.
• Complete all required child abuse prevention training.

Benefits

• Comprehensive benefits package for eligible employees.
• Opportunity to participate in the Y’s retirement fund.
• Inclusive and equitable work environment for all staff, volunteers, and members.
• Meaningful work contributing to the YMCA’s vision and community impact.
• Complimentary Family YMCA membership and discounts on select programs.
• Career advancement opportunities within the organization.

Pay

Salary range for this position starts at $43,888 per year.