Schegistrar I - Patient Access - Days

Responsibilities

• Answers and manages a high volume of fast paced incoming phone calls to the center.
• Places outbound phone calls when assigned.
• Provides exceptional customer service at all times by identifying and addressing patient needs in a professional, positive, and caring manner.
• Schedules and registers patients for various diagnostic/ancillary service lines across the organization.
• Conducts patient interviews by telephone to collect accurate demographic and financial information to complete registrations for scheduled services.
• Reviews estimates, informs and educates patients of any financial responsibility for services, as well as collects payments during the scheduling and registration process.
• Explains insurance coverages and requirements for pre-certifications/pre-authorizations, as applicable.
• Schedules, registers, and reviews estimates within one contact whenever possible.
• Enters and maintains detailed information on confidential records for patients.
• Provides necessary information to patients such as preparation instructions, arrival times, appropriate attire to wear, directions to sites, and any other instructions when speaking with the patient.
• May assist in managing Order Depots which includes triaging all orders to determine priority, processing duplicate orders and cancelled appointments.
• Manages all pre-registration and pre-admission work queues within the Electronic Health Record – Epic for all hospitals and their ancillary locations that include surgery and diagnostic centers.
• Manages automated call system daily for scheduling and registration phone calls.
• Manages and completes registrations completed within the online portal, MyWellSpan, for all hospitals and their ancillary locations that include surgery and diagnostic centers.
• Understands and enters correctly the several types of registrations based on the services being provided by each department.
• Follows all policies and procedures established with those departments.
• Understands and demonstrates knowledge of insurance and enters information appropriately into the Electronic Health Record.
• Verifies insurance coverage utilizing Real Time Eligibility (RTE).
• Contacts physician offices or other WellSpan departments when necessary to obtain additional information on behalf of the patient to ensure continuity of care.
• Uses the secure messaging function in Epic to communicate to patients.
• Uses appropriate resources available to provide general information to patients as needed.
• Communicates with clinical and front office teams at the sites, when necessary, to ensure proper scheduling of patients.

Qualifications

• High School Diploma or GED
• Less than 1 year of work experience
• Completes Medical Terminology Course within 1 year