Patient Access Representative - Registration (Days)

Responsibilities

• Facilitates quality and efficient patient intake process through pre-registration, registration, insurance, precertification verification, document completion, POS collections, and work output review.
• Work assignment will include multiple locations within the facility or system, performing various tasks within PAS operations, including call center, patient facing, and bedside functionality.

Qualifications

• High School Diploma or GED
• Excellent public relations skills
• Pleasant professional demeanor when dealing with the public even irate or abusive individuals
• Must possess the ability to communicate effectively and maintain good relations with co-workers, the hospital, and medical staff as well as with patients, families, and third party payers
• Ability to make independent decisions, display emotional maturity, and use sound judgment
• One year of previous customer service experience is preferred
• Previous experience or knowledge of ICD-9 and CPT-4 coding techniques is preferred
• Knowledge of medical terminology is preferred
• Relevant training or education may be considered as experience
• Ability to interact and work well as a part of a team oriented environment
• Ability to comprehend and apply a large variety of operating procedures
• Ability to organize for maximum time utilization, productivity, and smooth patient flow
• Ability to work effectively in high stress situations
• Ability to work in a fast-paced environment with frequent interruptions
• Proficient use of computer equipment
• Ability to read and write legibly with spelling accuracy
• Exhibit flexibility through availability to work hours and days, potentially outside of normal shifts or routines, as needed, based on departmental or system demands
• Some college coursework preferred