SCHEDULING UNIT SUPERVISOR

About the role

The Office of Child Support Services (OCSS) is dedicated to ensuring that children receive financial support from both parents. OCSS locates non-custodial parents (NCP), establishes paternity and child support orders, collects and disburses child support funds, and assists unemployed or underemployed NCPs through partnerships with community organizations.

Responsibilities

• Supervise and schedule work assignments for all clerical support staff
• Ensure availability of coverage for all clerical activities
• Utilize various systems applications to review and update scheduled client appointments and walk-ins/call-ins, such as FRED, NYCWAY, ASSETS, WMS, ECFS, CS TRACK, etc.
• Conduct scanning and indexing of client documents to various applications, as necessary
• Answer and respond to telephone calls regarding scheduled appointments, sanctions, and other client inquiries
• Receive and process hard and electronic mail/faxes, including CS Track, as needed
• Compile daily/weekly statistical reports by summarizing data tallies and other accumulated data; prepare and update rosters to keep track of all cases assigned and completed
• Provide staff "elbow" training and provide feedback/suggestions on modifications to policies and procedures
• Maintain oversight of time and leave, rate the performance of subordinates, and assist with ensuring office inventory of supplies and clients' forms/written materials are adequately stocked
• Assist with annual inventory protocol and provide coverage for all clerical tasks, when necessary
• Perform other routine clerical functions as assigned

Requirements

• A four-year high school diploma or its equivalent approved by a State's department of education or a recognized accrediting organization, plus one year of satisfactory clerical experience
• Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute

Skills

• Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute

Benefits

Enforcement and establishment of child support orders, combined with employment and other support, assist impoverished families in gaining financial independence and becoming self-sufficient. The OCSS Borough Offices serve as the initial point of contact for custodial parents seeking cash assistance and child support services. Custodial parents are automatically referred for child support services as a condition for receiving full benefits for their household. When the whereabouts of the non-custodial parent are known, cases are referred to the family court to initiate legal proceedings for support orders and/or paternity establishment.

Pay

Salary range: $48,767 - $61,266 annually

Schedule

Full-time, Monday through Friday, 8:00 AM - 4:30 PM