SCHEDULING SYSTEMS ASSOCIATE

About the role

Provides on-going paraprofessional computer programming support for numerous software applications in the preparation, compilation, and reporting of scheduling Transit Operations data. Collects, analyzes, and transforms data from various system sources, uploads to database tables, and provides information to users and upper management. Troubleshoots and provides solutions to address issues as needed.

Responsibilities

• Maintains and modifies departmental computer software systems
• Designs, develops, and maintains several web applications using Visual Basic .NET (VB.NET) programming language
• Writes, debugs, and optimizes complex SQL (Structured Query Language) and stored procedures in SQL Server Management Studio software
• Designs and programs departmental utility programs, macros, data queries, and reports
• Serves as backup support for the GIRO's HASTUS scheduling module
• Compiles and analyzes transit surveillance data for use in developing and updating departmental automated reports regarding Transit Operations
• Provides on-going support on data extractions and loading processes
• Prepares departmental computer systems documentation and reports, including charts, flowcharts, diagrams, and code comments
• Coordinates with and assists Information Technology Systems department staff in developing and modifying client/server and personal computer programs for departmental use
• Works with the infrastructure teams to upgrade SQL server
• Identifies, documents, and corrects performance problems in data files or other data sources
• Evaluates data management procedures and recommends system improvements
• Trains department personnel in use of client/server, network, and personal computer hardware and software applications
• Serves as technical resource and assists team members and users with questions and problem solving related to client/server, personal computer systems, and software applications
• Generates automated reports using client/server and personal computers
• Conducts special studies/research projects as assigned

Requirements

A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience may be substituted for required education on a year-for-year basis. A typical combination includes:

• Bachelor's Degree in Computer Science, Business, or a related field
• One year of relevant experience programming and developing reports using windows application programming languages, database management, and spreadsheet software
• A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions
• May work overtime as required

Preferred Qualifications

• Experience analyzing large sets of data to identify trends and inform strategic decision-making
• Experience writing SQL queries to create custom reports and to facilitate data movement between servers
• Experience creating reports using Business Intelligence tools such as Power BI, or similar software

Essential Knowledge

• Theories, principles, and practices of personal computer business software applications, such as spreadsheet and database applications
• Computer programming languages, such as Java, C, C++, C#, Visual Basic, and SQL
• Data processing terminology and acronyms
• Graphic user interface standards
• Data communications
• Database management systems and database objects, such as stored procedure, view, and tables
• Client/server enterprise network
• Applicable business software applications

Skills

• Performing basic programming in windows application languages and application macros
• Designing data queries and user-oriented reports
• Organizing and maintaining data files and process records in a business application area
• Analyzing situations and identifying problems
• Communicating effectively orally and in writing
• Preparing reports and correspondence
• Preparing user and systems documentation to industry standards
• Interacting professionally with various levels of Metro employees and outside representatives
• Using various input devices for extracting and utilizing data
• Operating personal computers, general office equipment, and data processing applications

Abilities

• Compile, analyze, and interpret complex data
• Follow oral and written instructions
• Understand, interpret, and apply laws, rules, regulations, policies, and procedures
• Travel to offsite locations
• Read, write, speak, and understand English

Working Conditions

• Typical office situation
• Close exposure to computer monitors and video screen

Physical Effort Required

• Sitting at a desk or table
• Typing and using a keyboard and mouse to perform necessary computer-based functions
• Communicating through speech in the English language