Scheduling Specialist, Associate

About the role

This Scheduling Services Scheduling Specialist, Associate position is based out of the Quantum One Building in the South Side of Pittsburgh, with the ability to work from home after training. The specialist serves as the first line of contact for patients, acting as an advocate by providing guidance, interpretation, and education on scheduling, registration, billing, and related inquiries. The role includes reviewing, verifying, and entering patient demographic and insurance information, as well as assisting with appointment details, directions, and required preparation.

Responsibilities

• Answer a multi‑line telephone system while scheduling appointments according to department protocols, ensuring the appropriate exam, physician, and timeslot are utilized.
• Redirect telephone calls and take messages when appropriate, interacting with staff and leadership of other departments as needed.
• Review, verify, and enter patients’ demographic, financial, and insurance information to ensure data integrity.
• Enter or update information in the appropriate system(s) accurately; verify and revise existing information for patients not interviewed within the past 30 days.
• Provide guidance, interpretation, and education on scheduling, registration (including directions, parking information, and required preparation), billing, claims, and various patient‑related inquiries.
• Complete forms, upload, scan, or fax documents as required for patient appointments.
• Follow up on any incomplete or inaccessible information to assure a completed record.
• Obtain, verify, and correct registration information of new and existing patients.
• Mail new patient packets prior to scheduled appointments and handle medicine refill requests.
• Contact patients to discuss post‑discharge appointment requirements; coordinate all appointments for the patient.
• Document all actions taken on a patient account.
• Identify and address patient concerns, using effective decision‑making to determine whether to handle the call, route it to in‑house clinical staff, or forward it to the physician’s office.

Requirements

• High school diploma or equivalent.
• At least 1 year of general customer service experience.

Licensure, Certifications, and Clearances

• Act 34

Benefits

• Terrific benefits package.
• Opportunities for growth.
• Excellent work‑life balance.
• Monthly incentive program based on performance after three months of employment.

Schedule

Monday, Tuesday, Wednesday, Saturday: 8:00 am – 6:30 pm.