Scheduling Support Specialist

About the role

Urban Park Services is hiring a Scheduling Support Specialist to strengthen coverage reliability across remote back-office support for parking and vehicle-assistance field operations, including dispatch, scheduling, billing, records, and customer care.

The day-to-day focus is on scheduling support specialized execution within parking service operations, ensuring confirmed facts are separated from assumptions and unresolved questions.

Responsibilities

• Own the Scheduling Support Specialist workflow by helping the team flag coverage gaps before they affect service.
• Coordinate the workflow by documenting schedule changes and ownership.
• Review the workflow by preparing workforce status reporting.
• Maintain current schedules and coverage records.
• Track the workflow by analyzing workload against available capacity.

Skills

• Use Scheduling Support Specialist Workflow and Schedule Management tools confidently.
• Apply Queue Forecasting without losing track of exceptions, owners, or deadlines.
• Document Field Service Back-Office Support decisions clearly for team reference.
• Demonstrate sound judgment in Time Management, especially when escalation is required.

Expected Contribution

Strong performance is measured by fewer avoidable corrections, timely follow-through, and records that make the next action obvious, all within the context of scheduling support specialized execution.

Role Snapshot

Full-time, associate-level position. 100% remote within the United States.

Pay

Base salary: $40,000–$60,000 per year.