Scheduling Support Specialist

About the role

The Inter-Industry Conference on Auto Collision Repair (I-CAR) is a growing, not-for-profit organization headquartered in Hoffman Estates, Illinois, serving the automotive collision repair industry globally. Founded in 1979, I-CAR has doubled its revenue over the last six years and is committed to innovation and relevance.

Essential Job Functions

• Assigning instructors for necessary I-CAR courses using processes developed.
• Take necessary actions based upon information received from Scheduling Support Manager, Regional Manager, instructor or customer.
• Analyze incoming emails, submissions and requests to determine their significance, and prioritize them according to department procedures.
• Answer phones and make calls to respond and follow up on inquiries and requests.
• Perform general office duties such as making copies, filing, data entry and answering phones.
• Train others on any part of current work process, when necessary.
• Actively participate in organizational and departmental process improvement.
• When assigned, act as a SME to support new company offerings.
• Participate in training to further personal skillset.
• Prepare reports and documents using word processing, spreadsheet, database, or presentation software.
• Work with other departments within the organization, when needed, to support organizational needs.
• Consistently meet goals set by Scheduling Support Manager.

Requirements

• A high school diploma or equivalent.
• Two to four years of administrative experience, with some advanced education in an office or administrative program preferred.
• Minimum two years’ experience in an office environment.

Qualifications

Must have strong organizational skills, attention to detail, and the ability to manage multiple tasks simultaneously. Must also have excellent communication and interpersonal skills, including the ability to handle sensitive and confidential information.

Skills

Proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint. Familiarity with scheduling and event management software is a plus.

Benefits

Flexible schedule, professional development opportunities, and a supportive team environment.

Pay

$25-$30 per hour, commensurate with experience.

Schedule

9:30 AM - 6:00 PM CST, Monday through Friday.