Scheduling Support Associate (Marlton, NJ)

Ennoble Care is a mobile primary care, palliative care, and hospice service provider with patients across New York, New Jersey, Maryland, DC, Virginia, Oklahoma, Kansas, Pennsylvania, Texas, Florida, and Georgia. Our clinicians visit patients in their homes, offering a continuum of care for those with chronic conditions and limited mobility. We provide programs such as remote patient monitoring, behavioral health management, and chronic care management to ensure patients receive high-quality care from a trusted team. We seek individuals driven to make a difference and embody our motto, “To Care is an Honor.”

About the role

Ennoble Care is seeking a full-time Scheduling Support Associate to join our team at our Marlton, NJ office. This role ensures our patients receive timely, high-quality care by serving as the first point of contact for their scheduling needs. You will handle inbound and outbound calls related to patient scheduling, appointment coordination, and related support functions, ensuring schedules are accurate, efficient, and patient-centered.

Responsibilities

• Answer and place patient scheduling-related calls with professionalism, compassion, and accuracy.
• Schedule, confirm, and update patient appointments in the electronic medical record (EMR) system.
• Coordinate appointment availability with clinicians, staff, and partner facilities to meet patient needs.
• Accurately document all communications and scheduling details in the EMR and other internal systems.
• Monitor scheduling workflows and escalate urgent or emergent needs to the appropriate clinical or operational staff.
• Maintain awareness of provider schedules to ensure efficient utilization and reduce scheduling conflicts.
• Provide excellent customer service by assisting patients and families with appointment-related questions.
• Collaborate with cross-functional teams to resolve scheduling issues and support smooth patient care delivery.
• Follow documentation protocols and department procedures to ensure compliance and consistency.
• Contribute positively to team performance by supporting colleagues and promoting a collaborative environment.

Requirements

• Strong verbal communication skills with comfort handling a high volume of phone calls.
• Compassionate and empathetic demeanor with a commitment to patient-centered service.
• Exceptional organizational and multitasking abilities to manage multiple patients and tasks simultaneously.
• Proficiency with computers, including Microsoft Outlook and other Microsoft Office programs; prior EMR experience preferred.
• Ability to thrive in a fast-paced environment while maintaining accuracy and attention to detail.
• Reliable, adaptable, and open to learning new processes and systems.
• Must successfully pass a background check and drug screen.

Preferred Qualifications

• Experience in healthcare sales, scheduling, administration, or a call center environment.
• Knowledge of basic healthcare terminology.

Pay

$18.00 per hour.

Schedule

Full-time, on-site position.

Benefits

Full-time employees qualify for the following benefits:

• Medical, Dental, and Vision insurance.
• Supplementary benefits such as Life Insurance, Short Term and Long Term Disability.
• Flexible Spending Accounts for Medical and Dependent Care.
• Accident, Critical Illness, and Hospital Indemnity coverage.
• Paid Time Off and Paid Office Holidays.

All employees qualify for these benefits:

• Paid Sick Time.
• 401(k) with up to 3% company match.
• Referral Program.
• Payactiv: pay-on-demand to access earned money when needed.

Candidates must disclose any current or future need for employment-based immigration sponsorship before an offer of employment is extended.