Scheduling Support Associate (Marlton, NJ)

About the role

Ennoble Care is a mobile primary care, palliative care, and hospice service provider with patients in various states. This role is vital in ensuring patients receive timely, high-quality care by handling scheduling needs.

Responsibilities

• Answer and place patient scheduling-related calls with professionalism, compassion, and accuracy.
• Schedule, confirm, and update patient appointments in the electronic medical record (EMR) system.
• Cookordinate appointment availability with clinicians, staff, and partner facilities to meet patient needs.
• Accurately document all communications and scheduling details in the EMR and other internal systems.
• Maintain awareness of provider schedules to ensure efficient utilization and reduce scheduling conflicts.
• Provide excellent customer service by assisting patients and families with appointment-related questions.
• Collaborate with cross-functional teams to resolve scheduling issues and support smooth patient care delivery.
• Follow documentation protocols and department procedures to ensure compliance and consistency.
• Contribute positively to team performance by supporting colleagues and promoting a collaborative environment.

Qualifications

• Strong verbal communication skills with comfort handling a high volume of phone calls.
• Caregiving and empathetic demeanor with a commitment to patient-centered service.
• Exceptional organizational and multitasking abilities to manage multiple patients and tasks simultaneously.
• Proficiency with computers, including Microsoft Outlook and other Microsoft Office programs; prior EMR experience preferred.
• Ability to thrive in a fast-paced environment while maintaining accuracy and attention to detail.
• Reliable, adaptable, and open to learning new processes and systems.
• Must successfully pass a background check and drug screen.
• Preferred: Experience in healthcare sales, scheduling, administration, or a call center environment. Knowledge of basic healthcare terminology is a plus.

PAY RATE

$20.00 AN HOUR

Benefits

• Medical, Dental, Vision and supplementary benefits such as Life Insurance, Short Term and Long Term Disability, Flexible Spending Accounts for Medical and Dependent Care, Accident, Critical Illness, and Hospital Indemnity.
• Paid Time Off
• Paid Office Holidays
• Paid Sick Time
• 401(k) with up to 3% company match
• Referral Program
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Additional Information

This is a full-time, on-site position. Candidates must disclose any current or future need for employment-based immigration sponsorship (including, but not limited to, OPT, STEM OPT, or visa sponsorship) before an offer of employment is extended. Ennoble Care is an Equal Opportunity Employer, committed to hiring the best team possible, and does not discriminate against protected characteristics including but not limited to - race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status.