Scheduling Supervisor- Tyler

Texas Oncology is the largest community oncology provider in the country, with approximately 600+ providers in 220+ sites across Texas and southeastern Oklahoma. Our founders pioneered community-based cancer care to make the best available cancer care accessible to all communities, allowing people to fight cancer at home with the critical support of family and friends nearby. Our mission remains delivering high-quality, high-touch, evidence-based cancer care to help patients achieve “More breakthroughs. More victories.” in their fight against cancer. Today, Texas Oncology treats half of all Texans diagnosed with cancer annually.

About the role

This position supports the Tyler location. Typical hours are 8:00 AM–5:00 PM, Monday through Friday.

The Scheduling Supervisor is responsible for coordination and operation of scheduling functions, acting as a liaison with physicians, patients, and office staff. This role oversees the development, administration, and adherence to scheduling procedures for physicians, lab, and chemotherapy departments, while supporting the US Oncology Compliance Program, including the Code of Ethics and Business Standards.

Responsibilities

• Supervises the daily activities of all scheduling duties.
• Performs all aspects of scheduling staff as workload demands.
• Obtains all information necessary to enter a new patient in the system, including demographics and complete insurance information.
• Obtains medical records needed for new patients to be evaluated by the physician at office visits.
• Maintains scheduling guidelines to coordinate physician, lab, and chemotherapy schedules.
• Reviews schedules daily for accuracy and corrects conflicts as needed.
• Coordinates scheduling procedures with front office, medical staff, insurance, and billing departments to ensure smooth transitions and accurate information.
• Trains new employees in the scheduling department and updates staff on new procedures.
• Supervises daily charge ticket and chart preparation to each physician’s specifications.
• Ensures end-of-day charge ticket collection with diagnosis and office level completion.
• Assists in the supervision of schedulers and other non-licensed patient care providers as needed.

Requirements

• High school diploma or equivalent required.
• Minimum seven years of office experience, preferably in a medical office setting.

Physical Demands

• Work may require sitting for long periods, as well as stooping, bending, and stretching for files and supplies.
• Occasionally lifts files or paper weighing up to 30 pounds.
• Requires manual dexterity sufficient to operate a keyboard, calculator, telephone, copier, and other office equipment.
• Vision must be correctable to 20/20, and hearing must be in the normal range for telephone contacts.
• Must be able to view and type on computer screens for prolonged periods.

Work Environment

• Work is performed in an office environment.
• Involves contact with patients and the public.

Benefits

• Medical, dental, and vision insurance.
• Life insurance, short-term and long-term disability coverage.
• Generous PTO program.
• 401k plan with company match.
• Wellness program that rewards healthy lifestyle practices.
• Tuition reimbursement.
• Employee Assistance Program.
• Discounts on select retailers.