Scheduling Specialist - Orthopedic Specialists of Midlothian

About the Role

As a Scheduling Specialist at Orthopedic Specialists of Midlothian, you will coordinate and schedule patient testing or procedures, interacting with physician offices, healthcare providers, and departmental staff to ensure timely patient scheduling. You will obtain scheduling orders, instruct patients, and enter data into the hospital computer system. Your role is crucial in maintaining accurate records, ensuring pre-certification, and providing excellent customer service.

Responsibilities

• Gather and interpret complex patient data from physician offices and patients daily to schedule testing, surgical procedures, and pre-certification.
• Provide hospital-approved instructions to physician office staff and patients regarding test preparation.
• Answer questions related to testing, scheduling, and preparation, referring patients to specialty staff when necessary.
• Enter patient scheduling information, update demographics and insurance details, and provide pre-registration forms.
• Resolve discrepancies in testing/procedures and find solutions to scheduling issues.
• Obtain approval for non-routine appointments and check medical necessity at the time of scheduling.
• Coordinate scheduling with multiple facilities or departments for outpatient appointments.
• Compile and prepare statistical data as requested by the department supervisor.
• Perform administrative tasks such as filing, photocopying, and relaying data.
• Maintain a strong customer focus and handle all calls professionally.

Qualifications

• High school diploma or equivalent (required)
• Associate degree in business, healthcare, or related field (preferred)
• Combination of post-secondary education and experience may be considered in lieu of a degree

Skills

• Experience with data entry (preferred)
• Typing speed of 45-50 WPM (preferred)

Pay

Range: $17.25 - $25.87

Benefits

• Competitive pay, incentives, referral bonuses, and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources, and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development, and continuing education support

Benefits may vary based on the market and employment status.

Bon Secours is an equal opportunity employer committed to diversity and inclusion. All applicants will receive consideration without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status. Reasonable accommodations are available for individuals with disabilities during the employment selection process.