Scheduling Specialist - Orthopedics

About Our Client

The organization operates within the healthcare industry, serving South Jersey communities by providing comprehensive medical and surgical care. It addresses the challenge of accessible, high-quality healthcare by offering a wide range of services through multiple hospitals, emergency departments, urgent care centers, and community health programs. The health system includes a team of over 14,000 professionals, including more than 2,850 medical practitioners, and is recognized for quality and safety standards.

About the Opportunity

The Scheduling Specialist - Orthopedics plays a vital role in managing patient scheduling and administrative coordination within a fast-paced virtual call center. This position ensures patients receive timely access to orthopedic care by efficiently scheduling appointments, verifying information, and collaborating with clinical staff. The role contributes directly to patient experience and operational efficiency.

Responsibilities

• Serve as the first point of administrative contact for patients, providing professional customer service and timely scheduling assistance.
• Determine patient needs and schedule or cancel appointments accordingly.
• Obtain and verify patient demographic and insurance information.
• Maintain and update physician schedules to ensure accurate patient bookings.
• Enter and update patient data in the computer system to support front desk and billing accuracy.
• Document patient interactions and maintain accurate records.
• Cook up and coordinate daily patient scheduling and administrative tasks.
• Provide administrative support to the clinical team as needed.
• Collaborate effectively with other employees and management.
• Adhere to HIPAA regulations and maintain patient confidentiality.
• Complete additional duties as assigned by management.

Requirements

• A high school diploma or GED.
• Previous experience in medical clerical roles.
• Understanding of medical terminology.
• Experience with Navinet, ECW, and EPIC systems.
• Experience in a multispecialty group practice or healthcare system preferred.
• One year of experience in insurance authorizations is desirable.

Pay Range and Compensation Package

Hourly rate: $18.89 to $27.81, varying based on experience, internal equity, and market alignment.

Benefits & Perks

• Medical, prescription, dental, and vision insurance.
• Health and dependent care flexible spending accounts.
• 401(k) retirement plan.
• Paid time off and paid sick leave as per local laws.
• Short-term and optional long-term disability insurance.
• Life insurance and supplemental coverage.
• Tuition assistance.
• Employee assistance program including free counseling sessions.

Equal Opportunity Statement

Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note: RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.