Scheduling Specialist (In Office Medical)
Optum · Amherst, NY · 2 wk ago
AdministrativeFull-time
Primary Responsibilities
- Utilizes an automated scheduling system to maintain a calendar of services for both episodic and per visit customers
- Processes workflow for requested scheduled, missed, rescheduled, reassigned, declined, and delivered visits
- Maintains a daily monitor of pending referrals and assigns licensed professionals and case managers for all start of care visits
- Communicates daily with field staff regarding any visits unaddressed in late, pending, or incomplete status for resolution as appropriate
Required Qualifications
- A high school education or equivalent experience
- 1+ years of scheduling experience in a health care setting using an online scheduling system
- Exceptional organizational, customer service, communication, and decision-making skills
- Working knowledge of state and federal regulations governing OASIS visits, supervisory, and reassessment visits
Benefits
Our mission of helping people live healthier lives extends to our team members. Learn more about our range of benefits designed to help you live well.
- Life: Resources and support to focus on what matters most to you, in every facet of your life.
- Emotional: Education, tools and resources to help you reduce and manage stress, build resilience and more.
- Physical: Health plans and other coverage to support wellness for you and your loved ones.
- Financial: Benefits for today and to help you plan for the future, including your retirement.
Pay
TBD
Schedule
TBD
Skills
N/A
Qualifications
N/A