Scheduling Specialist II : Home Health

About the role

The Scheduling Specialist II assists in the coordination of Patient Procedure/Surgical schedule, collaborates in the management and scheduling of complex surgical procedures that may require multiple appointments, add-ons, and emergent procedures, and facilitates communication between patients, physicians, multiple organization departments, and staff. The role works with Insurance Verification Specialists on authorizations, coordinates patients for pre‑procedure diagnostic tests and clearances, treatment plans and cycles, creates patient itineraries, and provides clerical support including patient registration filing, data entry, and chart preparation. It also assists with the master procedure schedule, coordinates case resource needs, interacts directly with patients in a high‑call‑volume environment, participates in continuous quality improvement, maintains knowledge of departmental SOPs (including specialized instrumentation, QC, and preventative maintenance), ensures confidentiality, and performs other assigned duties. Additional specialty functions include Interventional Radiology (submitting and obtaining authorizations, verifying pre‑procedure imaging/clearances, providing coverage for the Lead Clerk between campuses) and Infusion (patient check‑in/out, identifying needs for supportive resources such as caregivers or transportation, confirming and scheduling additional appointments).

Hoag Memorial Hospital Presbyterian