Scheduling Specialist I

About the Role

Patient Access scheduling employees must embody and deliver professionalism, excellent customer service, and strong oral and verbal communication when scheduling, registering, and interacting with BCM callers.

Responsibilities

• Meet daily and monthly quotas for scheduling and rescheduling new and established patients following trained guidelines and procedures within the EMR “Epic system.”
• Meet daily and monthly quotas for full registration following trained guidelines and procedures within the EMR “Epic system.”
• Follow trained guidelines and procedures for inputting and verifying insurance of new and returning patients utilizing EMR.
• Provide excellent customer service interactions utilizing trained college-wide patient experience tools.
• Follow trained guidelines when utilizing telephony tools.
• Meet monthly and daily quotas for MyChart.
• Handle all other patient access scheduling and registration workflows.
• Perform other job-related duties as assigned.

Requirements

• High school diploma or GED.
• No prior experience required.

Preferred Qualifications

• One year of patient access experience.
• Experience with Epic EMR.
• Bilingual (English/Spanish).
• Prior customer service experience.

This position is not eligible for visa sponsorship. Candidates must be legally authorized to work in the United States at the time of application and throughout the duration of employment.