Scheduling Specialist (Gastroenterology)

About the role

This position greets patients, answers calls, schedules appointments, communicates with internal and external customers, collaborates with physician offices, and processes and distributes communications.

Responsibilities

• Greet patients and answer calls promptly, courteously, and helpfully, routing them appropriately.
• Schedule patient appointments using software, following established procedures and standards.
• Maintain a pleasant and caring attitude when communicating with all internal and external customers.
• Demonstrate good judgment and time management skills to accomplish daily tasks efficiently.
• Communicate information effectively to patients, families, providers, and service representatives.
• Collaborate with physician offices to monitor resource utilization and deliver quality care.
• Demonstrate knowledge and compliance with organizational guidelines and regulatory requirements.
• Participate in patient outreach campaigns to schedule follow-up and annual physical/wellness exam appointments.
• Maintain confidentiality of medical records and other confidential information.
• Process and distribute incoming and outgoing communications.
• Keep updated on current office software and maintain knowledge of office equipment.
• Perform other duties as assigned.

Requirements

The ideal candidate should have a basic understanding of GI procedures and possess practical knowledge and experience in working with practice management software systems.

• Basic understanding of GI procedures.
• Practical knowledge and experience in working with practice management software systems.
• Proficient with computer programs: Email, PowerPoint, Excel, Word, Microsoft Outlook, Call Center Software.
• Familiarity with various software packages and navigation techniques.

Skills

• Effective communication skills, both verbally and in writing.
• Ability to work independently and in a team environment.
• Good judgment and time management skills.
• Customer service skills, including exceptional customer service skills with a focus on service recovery techniques.
• Organizational skills and effective time management.
• Ability to function in demanding and emergency situations, and to adapt to change.
• Knowledge of medical terminology.
• General clerical skills.

Qualifications

• High School Grad or Equivalent.
• Field of Study: Business Administration, Healthcare Management, or a related field.
• 1+ position-related experience.
• Office experience in a medical setting is preferred.

Pay

The pay range for this position is $17.40 - $27.84 per hour.