Scheduling Specialist + Front Desk Support Assistant

Responsibilities

• Schedule and coordinate appointments for providers and services.
• Confirm appointments and proactively follow up on cancellations or rescheduling needs.
• Maintain accurate and up-to-date scheduling records in the system.
• Monitor schedule flow and adjust as needed to minimize gaps or overlaps.
• Auxiliary support for provider availability and workload balancing.
• Manage waitlists and fill open appointment times.
• Greet clients and visitors with a welcoming and professional presence.
• Answer phones and respond to inquiries in a timely, friendly manner.
• Assist with client check-in and basic intake processes.
• Maintain a calm, clean, and organized reception area.
• Process payments, receipts, or transactions as needed.
• Provide information about services and help guide client experience.
• Auxiliary support for retail area upkeep and presentation.
• Support marketing with Text and Social Media.
• Support general administrative tasks for the team.

Qualifications

• Strong organizational and multitasking abilities.
• Excellent attention to detail and accuracy.
• Friendly, professional communication skills; Exceptional written and oral communication skills.
• Basic computer proficiency (scheduling systems, email, spreadsheets).
• Ability to manage time effectively in a fast-moving environment.
• Ability to stay calm and solution-focused under pressure.
• Dependable and self-motivated.
• A flexible, creative, entrepreneurial spirit and a demonstrated passion for the mission, vision, and values of LifeSkills Connection Inc.
• Excellent interpersonal and networking skills.
• Ability to work independently and as part of a team.
• Understanding of personnel and compliance records management; ability to maintain confidentiality.
• Ability to employ flexibility and creativity in the face of ambiguity and challenge.