Scheduling Specialist - Float

Job Summary

About the role

RAYUS Radiology is seeking a Float Scheduling Specialist to join their team. This is a full-time position traveling to multiple centers in the Milwaukee market, Monday through Friday, 8-hour shifts between 6:30am-10:30pm, including up to 4 weekends per year.

Responsibilities

• Scheduling Activities:
  • Answers phones and handles calls professionally and promptly
  • Maintains positive interactions with patients, referring offices, and team members
  • Schedules patient examinations according to company policy
  • Obtains and records appropriate personal, financial, and insurance information accurately
  • Enters patient data into information systems completely and accurately
  • Advises patients of financial responsibilities, appropriate attire, preparation kits, transportation, and/or eating requirements prior to appointment
  • Communicates scheduling changes to technologists to enhance patient satisfaction
  • Maintains an updated and accurate database on current and potential referring physicians
  • Provides backup coverage for front office team members as requested (e.g., rest breaks, meal breaks, vacations, sick leave)
  • Fields 1-800 number calls and routes to appropriate departments or associates (St. Louis Park only)
• Insurance Activities:
  • Pre-certifies exams with patient's insurance company as required
  • Verifies insurance for same-day add-ons
  • Uses knowledge of insurance carriers and procedures requiring waivers to obtain authorization if needed before appointment
• Other Tasks and Projects:
  • Performs other tasks and projects as assigned

Requirements

• High school diploma or equivalent
• Microsoft Office Suite experience
• Proficiency with computer systems and typing
• Able to handle multi-level phone systems with a high volume of calls
• One (1) year customer service experience preferred
• Medical terminology and previous clinical business office experience preferred
• Bilingual (preferred)

Qualifications

• None specified

Skills

• Excellent communication skills
• Strong organizational and multitasking abilities
• Knowledge of insurance carriers and procedures

Benefits

• Medical, dental, and vision insurance
• 401(k) with company match
• Life and disability insurance
• Tuition reimbursement
• Pet insurance
• PTO and holiday pay
• Many more benefits (based on eligibility)

Pay

Details not specified

Schedule

Monday through Friday, 8-hour shifts between 6:30am-10:30pm, including up to 4 weekends per year