Scheduling Specialist - Day Shift

About the role

Under the direction of the Regional Patient Access Call Center Manager, the Scheduling Specialist is responsible for timely and accurate appointment scheduling with expertise in scheduling protocols, registration, insurance requirements/verification, identification of accurate patient responsibility with notification to the patient for the Trinity Health Mid-Atlantic Region which includes: Mercy Fitzgerald, Nazareth Hospital, St. Francis Wilmington and St. Mary Medical Center Langhorne. Responsible for pre-registration, scheduling, electronically verifying insurance eligibility & accurately identifying & collecting patient financial responsibility. Handles complex scheduled events, including high dollar testing, associated studies & those with study specific instructions & communicates effectively to service delivery areas to maximize patient flow & customer service. Begins the overall patient experience & initiate the billing process for any services provided by the hospital.

Responsibilities

• Perform timely and accurate appointment scheduling.
• Conduct pre-registration and schedule appointments.
• Electronically verify insurance eligibility.
• Identify and collect patient financial responsibility.
• Handle complex scheduled events such as high‑dollar testing, associated studies, and study‑specific instructions.
• Communicate effectively with service delivery areas to maximize patient flow and customer service.
• Initiate the billing process for services provided.

Requirements

• High School Diploma or equivalent; some college preferred.
• Comprehensive knowledge of multiple scheduling systems.
• Demonstrated proficiency in complex diagnostic testing appointment scheduling processes.
• Minimum of 2 to 5+ years of scheduling experience in an acute care setting.
• Experience in complex facility‑based ancillary testing across multiple facilities and states.
• Ability to schedule for multiple facilities with significant protocol variants.
• Strong knowledge of third‑party and government payer billing and reimbursement guidelines.
• Familiarity with department performance standards, policies and procedures.

Qualifications

• Preferred NAHAM CHAA or AAHAM CRCS certification.

Benefits

• Medical, dental, vision, and mental health coverage.
• Paid time off.
• 403(b) retirement plan.
• Education assistance.
• Voluntary benefits (pet insurance, accident insurance, hospital indemnity, etc.).
• Flexible schedules supporting work‑life balance.
• Free on‑site parking.
• Referral rewards program.

Schedule

40 hours per week, 9:00 a.m. – 5:30 p.m. (may change during interview process per department needs).