Scheduling Specialist - Day Shift

About the role

Under the direction of the Regional Patient Access Call Center Manager, the Scheduling Specialist is responsible for timely and accurate appointment scheduling with expertise in scheduling protocols, registration, insurance requirements/verification, and identification of accurate patient responsibility with notification to the patient for the Trinity Health Mid-Atlantic Region (Mercy Fitzgerald, Nazareth Hospital, St. Francis Wilmington, and St. Mary Medical Center Langhorne). The role begins the overall patient experience and initiates the billing process for services provided by the hospital.

Responsibilities

• Perform pre-registration and scheduling of appointments.
• Electronically verify insurance eligibility.
• Accurately identify and collect patient financial responsibility.
• Handle complex scheduled events, including high‑dollar testing, associated studies, and study‑specific instructions.
• Communicate effectively with service delivery areas to maximize patient flow and customer service.

Requirements

• High School Diploma or equivalent; some college preferred.
• Minimum of two (2) to five plus (5) years of scheduling experience in an acute care setting.
• Comprehensive knowledge of multiple scheduling systems and demonstrated proficiency in complex diagnostic testing appointment scheduling processes.
• Experience in complex facility‑based ancillary testing across multiple facilities and states.
• Ability to schedule for multiple facilities with significant variants in protocols.
• Strong knowledge of third‑party and government payer billing and reimbursement guidelines, as well as department performance standards, policies, and procedures.

Qualifications

• Preferred NAHAM CHAA or AAHAM CRCS certification.

Skills

• Proficiency with multiple scheduling systems.
• Expertise in insurance eligibility verification and patient financial responsibility collection.
• Strong communication and customer‑service skills.
• Ability to manage complex testing schedules and study‑specific instructions.
• Knowledge of billing and reimbursement guidelines.

Benefits

• Comprehensive benefit packages: medical, dental, vision, mental health, paid time off, 403B, education assistance.
• Voluntary benefits (pet insurance, accident insurance, hospital indemnity, etc.) available from day one.
• Work/Life balance with flexible schedules.
• Free onsite parking.
• Referral rewards program.

Schedule

40 hours per week, 9:00 a.m. – 5:30 p.m. (may change during interview process per department needs).