Scheduling Specialist Concierge - Day Shift

Description

Serve as the primary voice of Trinity Health MidAtlantic (THMA) for concierge and access requests, ensuring positive patient interactions and managing high-priority referrals.

Perform patient access functions including scheduling, registration, insurance verification, and resolution of escalated billing issues.

Collaborate across departments to optimize resources while accommodating physician preferences and patient needs.

Resolve complex scheduling matters such as STAT appointments, approvals, block times, and study selections.

Participate in process improvement initiatives to enhance care delivery systems and maintain consistent decision-making standards.

Minimum Qualifications

• High School Diploma or equivalent.
• Two (2) to Five (5) years experience in area of expertise such as scheduling, financial clearance, or patient access.
• National certification in HFMA CRCR or NAHAM CHAA required within one (1) year of hire.
• Must be proficient in the use of Patient Registration/Patient Accounting systems & related software systems.

Additional Qualifications (nice to have)

• Associates Degree, preferred.
• Comprehensive knowledge of scheduling with mastery in at least three (3) or more modalities & insurance verification processes with three (3) years scheduling experience in an acute care setting.
• Experience in complex facility based ancillary testing across multiple facilities/states.
• Strong knowledge of third-party & government payer billing & reimbursement guidelines as well as department performance standards & policies & procedures.

Position Highlights

• Comprehensive benefit packages, including medical, dental, vision, mental health, paid time off, 403B, education assistance and voluntary benefits (pet insurance, accident insurance, hospital indemnity and others) available from the first day of employment.
• Work/Life balance with flexible schedules.
• Retirement Savings Program.
• Free onsite parking.

Referral Rewards Program

St. Mary Medical Center offers a referral rewards program.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care.

Equal Opportunity Employer

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.