Scheduling Specialist

About the role

As a Scheduling Specialist, you will provide services to patients and referring professionals by answering phones, managing faxes and scheduling appointments. This is a full-time position.

Responsibilities

• Answer phones and handle calls in a professional and timely manner
• Maintain positive interactions at all times with patients, referring offices and team members
• Schedule patient examinations according to existing company policy
• Ensure all appropriate personal, financial and insurance information is obtained and recorded accurately
• Ensure all patient data is entered into information systems completely and accurately
• Advise patients of financial responsibilities, appropriate clothing, preparation kits, transportation and/or eating prior to appointment
• Communicate to technologists any scheduling changes in order to ensure highest level of patient satisfaction
• Maintain an up-to-date and accurate database on all current and potential referring physicians
• Handle overflow calls for other centers within market to ensure uninterrupted exam scheduling for referring offices
• Provide back up coverage for front office team members as requested by supervisor (i.e., rest breaks, meal breaks, vacations and sick leave)
• Field 1-800 number calls and route to appropriate department or associate (St. Louis Park only)
• Pre-certify all exams with patient's insurance company as required
• Verify insurance for same day add-ons
• Use knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain authorization if needed prior to appointment

Requirements

• High school diploma, or equivalent
• Microsoft Office Suite experience
• Proficient with using computer systems and typing
• Ability to handle multi-level phone system with a high volume of calls at one time

Preferred

• One (1) year customer service experience
• Medical terminology and previous clinical business office experience
• Bilingual

Schedule

• Monday, Tuesday, Thursday, and Friday from 10:00 am–6:30 pm
• Saturday from 8:00 am–4:30 pm

Benefits

• Medical, dental and vision insurance
• 401k with company match
• Life and disability insurance
• Tuition reimbursement
• Adoption assistance
• Pet insurance
• Paid time off and holiday pay

Visit our career page to see them all: www.rayusradiology.com/careers

DailyPay implementation is contingent upon initial set-up period.