Scheduling Specialist

Position Summary

Cook up all patient care functions utilizing the five (5) Simply Better steps with every patient and team member interaction for surgical services that include: scheduling office visits, procedure(s) at external/internal locations and obtaining needed information/documentation for patient to meet the requirements for surgical services.

Essential Functions and Responsibilities of the Job

• Assists in the coordination of the Patient Procedure/Surgical schedule: work with hospital/facility block time and providers schedules.
• Collaborates in the management and scheduling of complex procedural or surgical procedures that may require multiple appointments, as well as add-ons and emergent procedures, facilitating communication between patients, physicians, multiple departments, facilities, and staff members.
• Cordinate with patients Primary Care Provider for Pre-Op study requirements.
• Ensure all referrals, insurance, & authorizations are obtained prior to surgery/procedure. Verify patient demographics, insurance and pharmacy information.
• Maintain knowledge of computer scheduling functions using proper registration protocols with all new patients. Edit existing patient data as needed and utilize appropriate visit types.
• Communicate effectively with patients regarding changes in schedule, issues, and physician office concerns.
• One week prior to procedure, contact patient to confirm appointment, review all necessary instructions, forms and procedure preparations are completed.
• Process specialist requests correctly and prioritize based on urgency
• Respond in a timely manner, to inquiries about medical group concerning insurance coverage, specialty providers, claim issues, disability questions, and general information.
• Work in conjunction with other departments to educate patients, physicians and staff about insurance related protocols/benefits
• Cordinate ambulatory care discharge activities requested by physician. Review and promote compliance with patient care plan.
• Document in patient chart in a timely manner.
• Obtain outside medical records/reports as required and provide to physician as needed.
• Perform any additional or miscellaneous duties as requested by the management team within the scope of knowledge and ability.

Experience

• Minimum one (1) year experience in medical field (Medical Assistant, Customer Service Representative, Front Office Assistant, or other) in ambulatory care preferred.
• Prior medical office experience preferred.
• Must have a minimum of 1 year of customer service in any field and have worked with computers.

Education

• High School graduate or equivalent required.
• Strong knowledge of Medical Terminology preferred
• Current AHA BLS for Healthcare Provider required

Benefits

Health and wellness is our passion at MemorialCare—that includes taking good care of employees and their dependents. We offer high quality health insurance plan options, so you can select the best choice for your family. And there’s more...Check out our MemorialCare Benefits for more information about our Benefits and Rewards.