Scheduling Representative I - Hendrick Clinic Brownwood - Miller

Job Summary

Job Requirements

Required Skills, Knowledge, and Abilities

Required Licenses/Certifications

Knowledge of medical practice protocols related to scheduling appointments.

Knowledge of manual/computerized scheduling systems.

Knowledge of customer service principles and techniques.

Skill in communicating effectively with physicians/clinicians about scheduling preferences.

Skill in maintaining master appointment schedule via manual or computerized means.

Skill in producing reports about appointment patterns as needed.

Ability to multitask effectively, dealing with phone calls, in-office patients, staff, and others pleasantly.

Ability to communicate calmly and clearly with patients about appointments in all circumstances including when they are ill or have an emergency.

Ability to analyze situations and respond appropriately.