Scheduling Representative - 2nd Shift

We need to output HTML fragment only, with headings

for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title as heading. Must not include Job ID etc. Remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning, duplicated lines, application instructions. Also remove "Application Deadline", "About Aston Carter", etc. Also remove "Work Environment" maybe not a heading but we can incorporate into prose if relevant. We need to preserve all substantive information. Let's extract substantive content: Position Overview: "The Scheduling Representative supports customers by handling a high volume of inbound and outbound calls, scheduling appointments, resolving concerns, and documenting interactions. This role requires strong communication, multitasking, and customer service skills while working closely with dispatch, leadership, and team members." Key Responsibilities list: - Handle inbound and outbound calls to schedule appointments and assist customers. - Provide professional, friendly customer service and resolve concerns effectively. - Accurately document customer interactions in CRM and other systems. - Coordinate with dispatch, leadership, and team members to address scheduling needs and issues. - Stay current on company services, processes, and procedures. - Manage multiple tasks simultaneously, including calls, data entry, and system navigation. - Maintain organized records and ensure timely follow-up with customers. Required Skills list: - Strong customer service and phone communication skills. - Ability to manage high call volumes in a fast-paced environment. - Experience with data entry, CRM systems, and general computer applications. - Strong multitasking, organization, and time management abilities. - Problem-solving skills and attention to detail. - Dependable team player with a positive, professional attitude. - Proficiency with Microsoft Office and the ability to learn new systems quickly. Qualifications: - High school diploma or equivalent required. - Customer service, call center, or scheduling experience preferred. - Experience handling inbound/outbound calls and CRM software is a plus. Work Environment: - Office-based role on a 2nd shift schedule. - Frequent use of CRM systems, Microsoft Office, and customer service software. - Collaborative team environment with regular communication across departments. - Professional office attire required. Job Type & Location: - This is a Contract to Hire position based out of Kodak, TN. Pay And Benefits: - Pay range: $18.00 - $21.00/hr. - Benefits list: Medical, dental & vision; Critical Illness, Accident, and Hospital; 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available; Life Insurance (Voluntary Life & AD&D for the employee and dependents); Short and long-term disability; Health Spending Account (HSA); Transportation benefits; Employee Assistance Program; Time Off/Leave (PTO, Vacation or Sick Leave). Workplace Type: - This is a fully onsite position in Kodak,TN. We need sections: About the role (position overview), Responsibilities, Requirements (maybe combine required skills?), Qualifications, Skills, Benefits, Pay, Schedule. We have schedule info: "Office-based role on a 2nd shift schedule." Also "Workplace Type: fully onsite". So schedule: 2nd shift. Also maybe mention location? Not schedule. We must not create sections with filler. So we need to include sections only if we have real content. We have: - About the role: position overview paragraph. - Responsibilities: list. - Requirements: maybe we can treat "Required Skills" as Requirements? But we also have Qualifications separate. The instruction says use headings for Requirements, Qualifications, Skills. So we need to decide what goes where. Typically Requirements could be the required skills list. Qualifications could be education/experience. Skills could be maybe same as required skills? But we have both Required Skills and Qualifications. We could map: Requirements: Required Skills list. Qualifications: Education/experience list. Skills: maybe we could also list "Proficiency with Microsoft Office and ability to learn new systems quickly" etc but that's already in Required Skills. To avoid duplication, we could put Skills as same as Required Skills? But we need to avoid repeating content. Perhaps we can combine Required Skills into Skills section, and Requirements could be something else like "Ability to manage high call volumes..." hmm. Better: Use Requirements for the list of required skills (as they are requirements). Use Qualifications for education/experience. Use Skills maybe for "Proficiency with Microsoft Office and ability to learn new systems quickly" but that's already in required skills. Could also include "Strong customer service and phone communication skills" etc. But that would duplicate. We could decide to not include Skills section if it would duplicate. The instruction: "Prefer a few substantive sections over many thin ones." So we can omit Skills if it would be thin or duplicate. We have Responsibilities, Requirements (skills), Qualifications, Benefits, Pay, Schedule, About the role. That's six sections. Check if we have Schedule: we have "Office-based role on a 2nd shift schedule." Also "Workplace Type: fully onsite". So schedule: 2nd shift, onsite. We'll put that in Schedule section. Pay: we have pay range. Benefits: we have list. Now we need to strip boilerplate: remove "Application Deadline", "About Aston Carter", EEO statements, etc. Also remove "Job Type & Location" maybe we incorporate location into Schedule or a separate paragraph? But we should not create a heading for Job Type & Location unless we have a specific heading like "About the role" etc. We can include location in a paragraph under About the role or Schedule? Probably better to include location in a short paragraph under About the role or maybe under Schedule? But location is not schedule. Could add a short paragraph after About the role: "Location: Kodak, TN. Contract to Hire." But we must not invent headings. We can just include that info in a

under About the role or as a separate

without heading. The instruction: "Use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Use

• for any list of duties/requirements/benefits, and

  for prose. Do NOT repeat the job title as a heading (the page already shows it) and do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short

  or drop it." Thus we can have a short

  for location and contract type. Now produce HTML fragment:

  About the role

  The Scheduling Representative supports customers by handling a high volume of inbound and outbound calls, scheduling appointments, resolving concerns, and documenting interactions. This role requires strong communication, multitasking, and customer service skills while working closely with dispatch, leadership, and team members. Location: Kodak, TN. This is a Contract to Hire position.

  Responsibilities

  • Handle inbound and outbound calls to schedule appointments and assist customers.
  • Provide professional, friendly customer service and resolve concerns effectively.
  • Accurately document customer interactions in CRM and other systems.
  • Coordinate with dispatch, leadership, and team members to address scheduling needs and issues.
  • Stay current on company services, processes, and procedures.
  • Manage multiple tasks simultaneously, including calls, data entry, and system navigation.
  • Maintain organized records and ensure timely follow-up with customers.

  Requirements

  • Strong customer service and phone communication skills.
  • Ability to manage high call volumes in a fast-paced environment.
  • Experience with data entry, CRM systems, and general computer applications.
  • Strong multitasking, organization, and time management abilities.
  • Problem-solving skills and attention to detail.
  • Dependable team player with a positive, professional attitude.
  • Proficiency with Microsoft Office and the ability to learn new systems quickly.

  Qualifications

  • High school diploma or equivalent required.
  • Customer service, call center, or scheduling experience preferred.
  • Experience handling inbound/outbound calls and CRM software is a plus.

  Benefits

  • Medical, dental & vision
  • Critical Illness, Accident, and Hospital
  • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
  • Life Insurance (Voluntary Life & AD&D for the employee and dependents)
  • Short and long-term disability
  • Health Spending Account (HSA)
  • Transportation benefits
  • Employee Assistance Program
  • Time Off/Leave (PTO, Vacation or Sick Leave)

  Pay

  The pay range for this position is $18.00 - $21.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

  Schedule

  Office-based role on a 2nd shift schedule. Fully onsite position in Kodak, TN.

  We need to ensure we didn't include any boilerplate like "Eligibility requirements apply..." etc. We omitted that. Also omitted "Benefits are subject to change..." etc. Good. Check that we preserved all substantive information: position overview, responsibilities, required skills, qualifications, benefits, pay, schedule, location, contract type. We included location and contract type in About the role paragraph. Did we include "Professional office attire required"? That's from Work Environment. We omitted that. Is that substantive? It's a detail about attire. Should we preserve? The instruction: preserve ALL substantive information. So we need to include that detail somewhere. Could add to About the role or maybe a separate paragraph under Schedule? Probably add to About the role as another sentence. Also "Frequent use of CRM systems, Microsoft Office, and customer service software." and "Collaborative team environment with regular communication across departments." Those are also substantive. We should include them. Could add to About the role or maybe under Responsibilities? Probably add to About the role as additional sentences. Also "Office-based role on a 2nd shift schedule." we already have in Schedule. Also "Fully onsite position" we have. We also omitted "Professional office attire required." Let's add that to About the role. Also "Frequent use of CRM systems, Microsoft Office, and customer service software." and "Collaborative team environment with regular communication across departments." Add to About the role. Let's craft About the role paragraph: "The Scheduling Representative supports customers by handling a high volume of inbound and outbound calls, scheduling appointments, resolving concerns, and documenting interactions. This role requires strong communication, multitasking, and customer service skills while working closely with dispatch, leadership, and team members. The position is office-based on a 2nd shift schedule, fully onsite in Kodak, TN, and is a Contract to Hire role. It involves frequent use of CRM systems, Microsoft Office, and customer service software, operates in a collaborative team environment with regular communication across departments, and requires professional office attire." That covers many details. Now check if we missed any: "Stay current on company services, processes, and procedures." That's in responsibilities (we have). Good. "Manage multiple tasks simultaneously, including calls, data entry, and system navigation." in responsibilities. "Maintain organized records and ensure timely follow-up with customers." in responsibilities. "Experience handling inbound/outbound calls and CRM software is a plus." in qualifications. Now check benefits list: we included