Scheduling/Dispatch Coordinator

About the role

We are looking for an enthusiastic, caring individual who is committed to excellent customer service, teamwork and can manage a bustling work environment and varied workload with a calm demeanor and positive attitude. The primary location for this full-time position is Waite Park, MN.

Responsibilities

• Answer incoming calls from customers; provide excellent customer service and accurate information.
• Schedule rides and assign to appropriate bus routes using navigation software.
• Communicate trip assignments using technology, monitor routes and work with drivers to improve efficiency and customer service.
• Preview schedules to ensure accuracy and efficiency; make necessary adjustments to reduce ride time and maximize productivity.
• Record and maintain ride denials for future service design planning.
• Complete data reporting for rides and billing requirements.
• Serve as link between customers and drivers; communicate additions and cancellations, payments, etc.
• Maintain positive relationships with community partners (senior living facilities, medical providers, developmental centers, schools, etc.).

Qualifications

• HS Diploma or equivalency and three (3) years' relevant experience with dispatching, scheduling, customer service or another related field.
• Excellent verbal communication and customer service skills; able to work with a wide range of passenger needs with sensitivity and compassion.
• Proficient in Microsoft Office and general office technology.
• Ability to prioritize work tasks, use good judgment and pay attention to detail; strong problem-solving skills.
• Ability to maintain concentration with frequent interruptions in a multi-person office setting.
• Availability for scheduling Monday–Friday and occasional Saturdays.
• Punctuality and regular attendance is an essential function of the position.
• Prior dispatch/scheduling experience and navigation technology experience, preferred.
• Bi-lingual, preferred (Spanish, Somali).

Benefits

• Paid holidays
• Paid time off
• Health, dental and life insurance
• Employee assistance program
• 403(b) retirement savings match
• Employee wellness and professional development support

Pay

Starting wage range: $19.72 – $23.67 per hour