Scheduling Coordinator

ABS Kids is seeking a Scheduling Coordinator to assign Behavior Technicians to clients based on geographic proximity and availability.

About the role

This position schedules a team of 30–40 mobile clinical providers, matching staff to patient needs while maintaining compliance with HIPAA and company policies.

Responsibilities

• Fill permanent scheduling needs based on patient requirements
• Update patient and staff availability in Central Reach and other software systems
• Maintain accurate, up-to-date records of staff and patient availability
• Modify and update patient schedules as needed
• Address scheduling gaps and communicate directly with the ABA Lead Scheduler
• Evaluate regional staffing needs
• Communicate all schedule changes to appropriate staff
• Analyze reports on case scheduling status and service-hour fulfillment
• Utilize scheduling and reporting software to manage patient and staff schedules
• Adhere to federal HIPAA regulations and company policies

Requirements

• Minimum High School Diploma; Bachelor’s Degree preferred
• At least 1 year of customer service experience
• Prior medical office and/or scheduling experience preferred
• Experience scheduling for an ABA service provider or similar complex environment strongly preferred
• Strong organizational and communication skills
• Ability to prioritize work and manage time effectively
• Ability to work independently and adapt to new policies and protocols
• Excellent phone etiquette and customer service skills
• Attention to detail and strong written/verbal communication skills
• Proficiency in Microsoft Office and Google Suite

Benefits

• Full benefits package
• Casual work environment
• Opportunities for advancement

Pay

$18–$19 per hour, based on qualifications