Scheduling/Dispatch Coordinator

About the role

The role of the Scheduling and Dispatch Coordinator is to provide scheduling and dispatch support to the branch office, opening and scheduling service jobs for local technicians, as well as interfacing with customers and customer service to ensure proper customer response.

Responsibilities

• Open, schedule, and organize jobs for the daily dispatch of Field Service for the branch
• Coordinate technician workload to complete all necessary work daily, weekly, and monthly
• ATC oil sample online submittal
• Receive packing slips, scan and send to RGI, and file shipment slips for the Branch
• Update GP and ensure Outlook calendar is correct with jobs scheduled
• Coordinate with Technicians to ensure exceptional customer service
• Interface with top branch accounts, informing them on the status of orders and ETA of work to be done
• Serve as backup to service coordinator
• Audit open service call report and take proper action

Additional Responsibilities

• Answer service customer calls for the branch office
• Arrange dispatch for trouble calls using tools to assign proper technician and timely response
• Schedule or dispatch Technicians to appropriate locations, according to customer requests, specifications, or needs
• Collect all repay customer payment info
• Update Service Contracts and Dispatch Cards as necessary for customers starting with A through K
• Order parts and inform customers on the ETA and forecasting work to be done
• Update all pertinent customer information