Scheduling/Customer Service Representative Senior - UNC Women's Health at Smithfield

About the role

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

Maintains accurate and complete scheduling database. Works collaboratively with all areas to ensure accuracy and completeness of scheduled procedures. Schedules patient procedures and pre-registers patients when possible.

Responsibilities

• Maintains accurate and complete scheduling database
• Works collaboratively with all areas to ensure accuracy and completeness of scheduled procedures
• Schedules patient procedures while coordinating with Radiologists schedules
• Pre-registers patient when possible and appropriate
• Obtains demographic information from patients
• Enters data into appropriate Rex information systems
• Completes all federal and regulatory required forms for registration, including obtaining signed consents and financial agreements and waiver forms
• Monitors various insurance websites (e.g., BCBS, Wellpath, United, Aetna) and validates current policies regarding insurance authorization requirements; communicates to scheduling staff as required
• Maintains and validates exempt physician and physician practice insurance pre-authorization exemption lists through website monitoring and physician calls
• Responsible for maintenance of the Diagnostic Services Faxpress folder, ensuring all received orders are correct and in accordance with previously scheduled exams
• Responsible for electronically renaming and filing orders under the correct department
• Serves as preceptor for co-worker training and orientation within the scheduling department
• Provides input to Radiology Scheduling Coordinator for co-worker evaluations (90-day and annual)
• Responsible for maintaining the daily sedation schedule and daily bed reservation schedule, working with departments as appropriate to ensure proper reservation protocol is followed and beds are available
• Responsible for maintaining the ABN pre-authorization queue; analyzes all Diagnostic Services Medicare Part B studies placed in the queue for appropriateness; makes additional calls to physician practices to obtain further or more appropriate authorization as needed

Qualifications

• High school diploma required; college degree preferred
• Two years of customer service or administrative experience required
• Healthcare setting experience with exposure to patient registration, scheduling, or insurance authorization processes preferred
• Exceptional customer service and organizational skills required
• Medical terminology desired

Skills

Language Skills

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to write routine reports and correspondence
• Ability to speak effectively before groups of customers or employees of organization

Mathematical Skills

• Ability to apply basic mathematical skills such as counting money and making change, using a credit card and adding machine

Reasoning Ability

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Ability to deal with problems involving several concrete variables in standardized situations
• Ability to define problems, collect data or information, establish facts, and draw valid conclusions
• Ability to develop independent solutions

Pay

Salary range: $19.98 – $28.54 per hour (hiring range). Pay offers are determined by experience and internal equity.

Schedule

• Work type: Full Time
• Standard hours per week: 40.00
• Work assignment type: Hybrid
• Work schedule: Day
• Exempt from overtime: No

Location

UNC Women's Health at Smithfield, Smithfield, NC, USA