Scheduling Coordinator - Part-Time to Full-Time

About the role

Health Care Connectors is a leading home healthcare organization dedicated to providing compassionate, high-quality care to patients in the comfort of their homes. Our interdisciplinary team works collaboratively to ensure each patient receives personalized care that promotes healing, independence, and overall well-being.

As a Scheduling Coordinator, you will coordinate caregiver schedules and match qualified caregivers with clients to ensure continuity of care and exceptional service delivery. This role serves as a key point of contact for clients, caregivers, and internal staff while managing ongoing scheduling needs in a fast-paced home care environment. The ideal candidate is highly organized, detail-oriented, and able to effectively manage urgent staffing changes, caregiver callouts, and client requests while maintaining professionalism and excellent customer service.

Why join us

• Work in a supportive and collaborative healthcare environment
• Play a vital role in ensuring continuity of care for clients and families
• Be part of a growing and innovative home healthcare organization
• Have opportunities for professional growth and continued learning
• Make a direct impact on patient experience and operational excellence

Responsibilities

• Coordinate and maintain caregiver schedules to ensure client care needs are met in a timely and efficient manner
• Match caregivers appropriately based on client needs, preferences, availability, and continuity of care
• Manage weekend scheduling operations, including phone inquiries, caregiver callouts, staffing changes, and client requests
• Monitor and respond to Alive5 messages promptly to address caregiver, client, and operational scheduling needs
• Participate in rotating on-call and after-hours operational support as needed
• Review caregiver dashboard activity, including clock-ins and clock-outs, to ensure visit accuracy, compliance, and timely follow-up on discrepancies
• Review billing and payroll reports weekly to ensure scheduling accuracy, visit verification, and timely resolution of discrepancies
• Respond to and escalate off-hour issues, scheduling conflicts, and caregiver emergencies as appropriate
• Communicate schedule updates and changes promptly to clients, caregivers, and family members
• Notify leadership and appropriate staff regarding caregiver attendance concerns, reliability issues, or other incidents that may impact patient care
• Reinforce scheduling policies and operational procedures while supporting workflow efficiency improvements
• Ensure compliance with caregiver time-off request procedures and scheduling protocols
• Serve as a lead point of contact for clients and caregivers requesting home care services
• Collaborate closely with Care Managers and interdisciplinary staff to ensure continuity and quality of care
• Maintain ongoing communication and collaboration with interdisciplinary departments regarding shared clients to support seamless care coordination, operational efficiency, and positive client outcomes
• Participate actively in the new client intake and onboarding process
• Support caregiver orientation and onboarding initiatives as needed
• Utilize ClearCare and other scheduling/documentation systems to communicate updates and task Care Managers appropriately
• Maintain professionalism, confidentiality, and accuracy in all communications and documentation
• Perform additional duties and responsibilities as assigned

Requirements

• Strong customer service and interpersonal communication skills
• Ability to multitask and prioritize effectively in a fast-paced environment
• Demonstrated ability to problem-solve and manage urgent staffing situations
• Proficiency with scheduling systems and electronic documentation platforms
• Ability to work collaboratively with interdisciplinary teams
• Must successfully complete a criminal background check

Qualifications (Preferred)

• Minimum of one (1) year of scheduling experience in a home care agency, healthcare setting, or related field
• Experience coordinating schedules for caregivers, homemakers, or companions
• Experience working within home care or private duty healthcare settings
• Experience with ClearCare, Alive5, or related scheduling/documentation systems

Schedule

Part-time: Approximately 20–25 hours per week. Schedule may be structured based on departmental needs and candidate availability. The scheduled time to work will be 8:30 AM–5:00 PM EST. There may be an opportunity for the position to expand based on organizational growth and business needs.

Pay

Hourly Rate: $25–$30 per hour, commensurate with experience.