Scheduling Coordinator- Outpatient Psychiatry

About the role

Manages the entire patient scheduling process of their section and maintains patient reminder activity in conjunction with the scheduling.

Responsibilities

• Creates templates, identifies conflicts, and schedules patients as directed and according to availability and priority.
• Adjusts schedules and distributes updated schedules to necessary parties.
• Maintains accurate records and statistics.
• Coordinates with relevant parties to ensure that all necessary resources are available for scheduled events and collection of pre-registration information.
• Sends reminders or directs phone calls to patients, ensuring that they are aware of upcoming events and appointments.
• Generates reports on scheduling activities and presents them to relevant parties as needed.

Requirements

• High School graduate or equivalent, required.
• Two years of medical secretary experience, required.
• Physical requirements:
  • Occasionally: Lifting / Carrying: 0-10 lbs, Lifting / Carrying: 11-20 lbs, Machinery, Pushing / Pulling: 0-25 lbs, Standing
  • Frequently: Color vision, Flexing/extending of neck, Reaching above shoulder, Walking
  • Continuously: Audible speech, Computer skills, Decision Making, Depth perception, Hand use: grasping, gripping, turning, Hearing acuity, Interpreting Data, Peripheral vision, Problem solving, Repetitive hand/arm use, Seeing – Far/near, Sitting
  • Additional: Talking on telephone Constantly (67-100%)

Skills

• Excellent customer service skills to interact with the public internal and external.

Schedule

40 hours/week; M-F 8a - 4:30p