Scheduling Coordinator - Healthcare

Role and Responsibilities

The Scheduling Coordinator (Care Manager) is responsible for scheduling field staff and overseeing coordinated patient care.

• Scheduling visits within the electronic medical record (EMR) and managing staffing coverage
• Communicating regularly with patients, healthcare providers, and claims teams to ensure quality service and patient satisfaction
• Collaborating with recruiting and leadership to source and hire staff, ensuring staffing levels meet authorized hours
• Coordinating with DME companies to meet patient needs for durable medical equipment
• Assisting with authorization processes, start of care, and renewals to justify appropriate care levels
• Attending medical appointments to liaise with physicians regarding patient care under the Department of Labor Home Health Care program
• Gathering medical records and ensuring clinical compliance
• Staffing authorized units with appropriate personnel, minimizing overtime, and providing orientation and EMR training
• Participating in an on-call rotation and adhering to company policies
• Performing other duties as assigned

Qualifications & Skills

• High School Diploma required; Associate’s or Bachelor’s preferred
• Minimum of 2 years healthcare experience, including staff scheduling
• Experience with Department of Labor / EEOICPA programs is preferred
• Home health experience is a plus
• Valid driver’s license and ability to pass background checks including criminal, driving record, OIG Exclusion List, and sex offender registry

Additional Requirements

• Exceptional communication, customer service, and honesty
• Ability to work collaboratively across teams and with external entities