Scheduling Coordinator

Position Highlights

• 1.0 FTE (40 hours per week)
• $19.39 - $23.76/hour DOE with potential for higher pay for experienced candidates
• Additional pay for bilingual skills
• 100% employer-paid health insurance, including medical, dental, vision, Rx, and 24/7 telemedicine
• Profit sharing & 403(b) retirement plan available
• Generous PTO, 8 paid holidays, and more!

What You’ll Do

• Manages the multi-line scheduling phone queue and transfers calls to appropriate personnel as needed
• Schedules patient appointments for medical and integrated providers according to scheduling guidelines, appointment type, and time needed
• Verifies and updates patient demographic information including contact information, insurance, and income verification
• Notifies patients of schedule adjustments at direction of Supervisor including rescheduled and cancelled appointments
• Updates the schedule for any changes
• Affirms patient’s need to meet with the Patient Benefits Coordinator (PBC) regarding benefits and insurance options
• Schedules appointments with the PBC as needed
• Manages various scheduling work queues daily including: Cancellations/No Show, Recall, Rescheduling and waitlist
• Assesses patient needs and coordinates scheduling with Patient Benefits Coordinators as appropriate
• Provides outgoing calls related to registries and outreach for patients
• Provides backup support to other Front Office positions as needed
• Performs other duties as assigned

Qualifications

• High School Diploma or GED
• One year of office, administrative, patient care, call center or customer service experience
• Bilingual (English/Spanish) speaking skills required at a level 9
• Ability to prioritize work and handle a variety of tasks simultaneously, with frequent interruptions
• Strong interpersonal skills with the ability to interact with patients, providers and staff in a professional manner
• Basic knowledge of medical terminology preferred
• Basic knowledge of the Epic systems preferred
• Basic proficiency with a variety of computer programs including Word and Excel